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Customer Solution Center Audit II: TRAINER
Location:
Los Angeles, CA
Description:
Customer Solutions Center Appeals & Grievances (A&G) Training Specialist II: Train the Team! This role is hybrid, training will be done on Webex, AND onsite This role designs and delivers training programs to improve the skills and knowledge of the A&G team. Responsibilities: Design and deliver training programs on customer service, product operations, and A&G procedures. Conduct training needs assessments and develop curriculum. Maintain training materials and track employee progress. Analyze data to identify skill gaps and recommend solutions. Stay up-to-date on regulations and update policies and procedures. Qualifications: Bachelor's degree (or equivalent experience) in Business Administration or Healthcare. 3-5 years of experience in managed care, Medicaid, Medicare. 3-5 years of experience designing and delivering training programs. Strong understanding of adult learning principles and excellent presentation skills. Knowledge of relevant regulations (CA, Medi-Cal, Medicare, NCQA). Basically, you'll create and deliver training programs to ensure the A&G team has the knowledge and skills to excel in their roles!
Company:
The Employee Connect
Posted:
May 23 on Manatal ATS
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More About this Listing: Customer Solution Center Audit II: TRAINER
Customer Solution Center Audit II: TRAINER is a Training & Instructor Jobs Trainer Job at The Employee Connect located in Los Angeles CA. Find other listings like Customer Solution Center Audit II: TRAINER by searching Oodle for Training & Instructor Jobs Trainer Jobs.
Customer Solution Center Audit II: TRAINER is a Training & Instructor Jobs Trainer Job at The Employee Connect located in Los Angeles CA. Find other listings like Customer Solution Center Audit II: TRAINER by searching Oodle for Training & Instructor Jobs Trainer Jobs.