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HR Shared Services Specialist
Location:
Mentor, OH
Description:
STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894. The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.Position SummaryThe HR Shared Services Specialist provides a range of services in support of the HR Operations function in North America. This role will manage critical employee lifecycle processes such as onboarding, orientation, internal mobility, relocation, immigration services, offboarding, and compensation actions. Working closely with HR Business Partners, Managers, Vendors, and Associates, this role will provide exceptional Customer service, efficient handling of requests, and subject matter expertise on the processes supported. Will identify opportunities to continuously improve processes and service level and share those ideas with HR Services team and leadership. Serve as a first contact for HR related questions by responding to incoming calls and emails related to a variety of common HR processes, such as on-boarding, offboarding, HR transactions, etc. Capability to work independently and as part of a team, escalating issues when necessary. This position is a Mentor-based hybrid position. The selected candidate is expected to be in office Tuesdays, Wednesdays and Thursdays and work from home Mondays and Fridays upon successful completion of onboarding. What you will do with us:* Manage key employee lifecycle processes including onboarding, job transfers, compensaton actions, relocation, immigration services, offboarding, and position management. * Initiate and proactively monitor a wide variety of transaction workflows in the STERIS HRIS, SuccessFactors. Follow up as needed to ensure data quality and timely processing of actions. * Provide timely support to US and Canada employees, HR and manager populations on an array of HR-related inquiries, utilizing call and case management processes/technologies.* Take ownership of inquiries ensuring accurate, prompt and consistent resolution. Escalate or transition requests as needed to proper channels, ensure ‘warm’ handoff and exceptional Customer service. * Serve as Subject Matter Expert, providing guidance and direction to employees, HR business partners and managers on a wide variety of HR processes, policies and tools.* Understand the importance of confidentiality and strictly adhere to internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws and regulations* Partner with HR Business Partners to review data audits and make corrections* Analyze issues and make recommendations for updates to the Employee HR Portal or Internal HR Central SharePoint; may write FAQs or Knowledge Base Articles to be posted on the portal* Continuous evaluation of HR processes or practices to identify improvement opportunities* Work with internal departments such as Payroll, Benefits, Vendors, Talent Acquisition, HR, Compensation, Finance, IT, Internal Audit and Stock Administration to ensure data accuracy of shared integrations* Management of the National COVID Contact Center – including; fielding employee calls, recording positive cases, proactive communication with Management and HR Business Partners, strict adherence to established SLA’s and timely closure/maintenance of employee COVID data. * Maintain employment files* Assist with other duties as assignedRequired Experience* Bachelor's degree in HR or related Business field and 2 years of relevant work experience OR HS Diploma/GED + 4 years of work experience, to include 2 years of HR, Benefits, Finance, Customer Service, or Payroll experience* Experience working with HR, Payroll, timekeeping or similar business systems.* Customer service experience required and prefer process management experience.What STERIS Offers:The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.#LI-MM1#LI-Hybrid
Company:
Steris
Posted:
May 23 on Contact RH
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More About this Listing: HR Shared Services Specialist
HR Shared Services Specialist is a Human Resource HR Job at Steris located in Mentor OH. Find other listings like HR Shared Services Specialist by searching Oodle for Human Resource HR Jobs.
HR Shared Services Specialist is a Human Resource HR Job at Steris located in Mentor OH. Find other listings like HR Shared Services Specialist by searching Oodle for Human Resource HR Jobs.