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Supervisor-Rooms
Location:
Waterloo
Description:
Job Number 23156479Job Category Rooms & Guest Services Operations Location Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAPSchedule Full-Time Located Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARYAssist staff with expediting problem payments (e. g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i. e. sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e. g. Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written. Visit ListedBuy for more information.
Company:
Marriott International
Posted:
May 23 on ListedBuy
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More About this Listing: Supervisor-Rooms
Supervisor-Rooms is a Executive Supervisor Job at Marriott International located in United States. Find other listings like Supervisor-Rooms by searching Oodle for Executive Supervisor Jobs.
Supervisor-Rooms is a Executive Supervisor Job at Marriott International located in United States. Find other listings like Supervisor-Rooms by searching Oodle for Executive Supervisor Jobs.