This listing was posted on Professional Diversity Network.
Retail Experience Manager
Location:
Oak Park, IL
Description:
Overview We believe Running Changes Everything . If you believe that, too, we want to talk. With more than 260 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that's introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don't mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life. Responsibilities As a Retail Experience Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience and store sales. We believe that each one of our staff members is a key contributor to our brand's success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively onboarding, developing, scheduling, coaching, performance management, and education. Our Retail Experience Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 5 days a week. Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything. Qualifications Available to work a flexible schedule, including, days, evenings, weekends, and holidays Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required Proven track record of leading your team by example; provide feedback and coach in the moment Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education Maintain the highest sales metrics in the store and meet sales goals set forth by leadership Coach all store team members on individual sales metrics, helping them achieve business goals by setting expectations, delegating and providing tools and resources Fosters growth of others through recognition, coaching and development opportunities Experienced in having hard conversations (performance, disciplinary, etc.) Own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized Professional and timely internal and external communication Builds and maintains trust from staff and customers by using sound judgment when making business decisions Passionate, positive, self-motivated and detail-oriented Collaborative and customer-centric Willing to go above and beyond when needed Support all Fleet Feet initiatives, activities, and functions Perks: High energy and fun atmosphere Training and advancement opportunities within the Fleet Feet brand Community involvement and community service activities Training Program and Product Discounts Passionate team members Compensation/Benefits: Compensation commensurate on experience Medical, Dental, Vision and Life Insurance provided the first month 401k (pre/post tax options) after 1-year anniversary Paid Time Off Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation. PDN-9c1be88a-d751-4bfb-82e4-96218b2a61b0
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More About this Listing: Retail Experience Manager
Retail Experience Manager is a Retail Retail Worker Job at Fleet Feet located in Oak Park IL. Find other listings like Retail Experience Manager by searching Oodle for Retail Retail Worker Jobs.
Retail Experience Manager is a Retail Retail Worker Job at Fleet Feet located in Oak Park IL. Find other listings like Retail Experience Manager by searching Oodle for Retail Retail Worker Jobs.