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Scheduling Analyst CSO
Location:
Markham
Description:
48098 - Markham - Regular - Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It’s an exciting time to join the team at Hydro One! Job Function: Accountable for producing, maintaining, developing and communicating high-quality, accurate and optimized forecasts / schedules and reports across multiple lines of business, through the effective use of planning, reviewing and analytical skills. Ability to perform root-cause analysis, highlight opportunities to improve performance across the contact center, analyze and make recommendations to reduce costs, improve service levels and optimize customer satisfaction. Requires experience in Contact Centre Operations and an expert working knowledge with workforce planning applications. Specific Accountabilities Generates staffing requirements and schedules based forecasted workload utilizing best practice workload calculations / systems. Ensure contact center is strategically modeled, predict and recommend adequate resource levels that maximize efficiency, maintain quality and achieve service level objectives and supporting KPIs. Highlights opportunities to improve performance with the Contact Center. Analyse and make recommendations to reduce costs, improve service levels and optimize customer satisfaction and first call resolution. Maintains and manages the schedule/forecast cycles in partnership with the Contact Centre Leadership team to ensure workload requirements are being met and anticipated. Assist Contact Centre Leadership team to resolve problems of short term. Visit ListedBuy for more information.
Company:
Hydro One Networks
Posted:
May 23 on ListedBuy
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More About this Listing: Scheduling Analyst CSO
Scheduling Analyst CSO is a Other Art & Media Jobs Analyst Job at Hydro One Networks located in United States. Find other listings like Scheduling Analyst CSO by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Scheduling Analyst CSO is a Other Art & Media Jobs Analyst Job at Hydro One Networks located in United States. Find other listings like Scheduling Analyst CSO by searching Oodle for Other Art & Media Jobs Analyst Jobs.