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Bilingual Senior Inbound Fraud Advisor(Overnight) | Bilingual Senior Inbound Fraud in Other Art &a1

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Bilingual Senior Inbound Fraud Advisor(Overnight)

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Location:
Toronto
Description:

Requisition ID: 185293 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Position: Bilingual Senior Inbound Fraud Advisor / Fraud Management Purpose Contributes to the overall success of the Inbound Fraud team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The Senior Inbound Fraud Advisor analyzes and resolves fraud related issues coming from inbound calls from retail, small business and commercial customers related to their debit/credit accounts. The incumbent is required to properly authenticate the caller, review unusual activity, complete lost reports and itemize fraud transactions, obtain details for card replacement and communicate with various departments within the Bank. The incumbent utilizes specific call handling procedures for the purpose of mitigating potential fraud losses, while branding Scotiabank to create a rewarding and engaging experience for our customers. Accountabilities • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Ensure the delivery of customer service fosters overall customer and business line/department satisfaction by: a. Providing human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees; b. Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of fraud practices, policies and procedures; c. Addressing and resolving customer concerns, inquiries, issues or complaints related to the fraud on their account; d. Authorizing transactions declined due to fraud mitigation rules set on the Bank’s host system. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
May 23 on ListedBuy
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Bilingual Senior Inbound Fraud Advisor(Overnight) is a Other Art & Media Jobs Bilingual Senior Inbound Fraud Job at Scotiabank located in United States. Find other listings like Bilingual Senior Inbound Fraud Advisor(Overnight) by searching Oodle for Other Art & Media Jobs Bilingual Senior Inbound Fraud Jobs.