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Technical Support Specialist
Location:
Edmundston
Description:
Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to Canadian consumers! LOCATIONS: Edmundston, New Brunswick ABOUT THE OPPORTUNITY: As a Distributel Technical Support Specialist, you are passionate about providing exceptional front line customer technical support by using established workflows and your own problem-solving skills to troubleshoot, resolve, or escalate technical issues for our internet, TV, and Home Phone customers. This is a great opportunity for people who: Already have some customer service experience. Understand some of the basics about how home internet works. Were born with a knack for technology and are looking for an entry level role to gain experience. Already have some technical support experience and are looking to join a great company and grow into an exciting new career in Telecommunications. KEY RESPONSIBILITIES: Guide our customers through the troubleshooting process by working closely to gather the appropriate information. Take ownership of customer’s technical issues and see problems through to resolution. Engage the escalation team for assistance with unresolved support requests. Coordinate with other departments and/or carriers when required. Be an ambassador for the customer by identifying improvements, providing feedback and proposing solutions. Educating and helping customers optimize their services to ensure they are getting the best experience. Provide Exceptional Customer Service WORKING CONDITIONS: Work From Home TOOLS & TECHNOLOGY USED: Computer with access to a high-speed internet connection of at least 25 Mbps (proof provided via or ) A home office is required to be hazard free, private, personal space. Visit ListedBuy for more information.
Company:
Distributel
Posted:
May 23 on ListedBuy
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More About this Listing: Technical Support Specialist
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Distributel located in United States. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Distributel located in United States. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.