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Technical Support Specialist
Location:
Vaughan
Description:
Are you knowledgeable about computer systems, electronic systems, and software applications? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Technical Support Specialist , based in Vaughan, Ontario to solve technical problems and provide support for all assigned areas. If this sounds like you, we would love to hear from you! About the Role How you will contribute Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery. Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation. Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead. Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification. Monitors emails for alert notifications from the service desk and resolves or escalates these as required. Provides change management support during the weekend when on call. Participates, enforces, and follows syncreon’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure. Adheres to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes. Visit ListedBuy for more information.
Company:
Syncreon America
Posted:
May 23 on ListedBuy
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More About this Listing: Technical Support Specialist
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Syncreon America located in United States. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.
Technical Support Specialist is a Technology Support Worker, Technical Support Job at Syncreon America located in United States. Find other listings like Technical Support Specialist by searching Oodle for Technology Support Worker, Technical Support Jobs.