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Resolution Analyst
Location:
Ottawa
Description:
Requisition ID: 185719 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Financial Management Inc. a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Resolution Analyst to join our team. As a Resolution Analyst, you will be responsible for maintaining a high standard of quality service to clients, by investigating and resolving reported account issues through requests from MD Regional offices. Is this role right for you? In this role you will: Respond to inquiries, process corrections in client accounts, and incoming requests in a timely fashion & within defined service standards Work on a diverse scope of problems and resolve issues Be responsible for proactively identifying issues impacting client accounts, developing solutions to problems, and providing support to regional staff as needs arise Identify new system or process concerns, support the development of workarounds, escalate concerns, and provide information to the appropriate body enabling a timely resolution Adhere to professional standards, including policies, procedures and best practices and professional codes of conduct related to client engagement, taking Scotiabank’s risk appetite and culture into consideration relative to day-to-day activities and decisions Support and participate in the research and resolution of a variety of complex client concerns, as well as contribute to daily administrative tasks as required Provide exceptional service through phone support to regional partners Champion a high-performance environment and contribute to an inclusive work environment The Must Haves: Working knowledge of a variety of account types, various lines of business, and different product offerings Experience and knowledge of different financial products Experience in a call center/customer service environment is preferred Demonstrated experience with administrative policies and. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
May 23 on ListedBuy
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More About this Listing: Resolution Analyst
Resolution Analyst is a Other Art & Media Jobs Analyst Job at Scotiabank located in United States. Find other listings like Resolution Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Resolution Analyst is a Other Art & Media Jobs Analyst Job at Scotiabank located in United States. Find other listings like Resolution Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.