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Collections Representative
Location:
Calgary
Description:
As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future! Job Summary: This position is part of NRG’s operations group and is responsible for performing collection activity on delinquent accounts for residential and commercial electric and natural gas accounts in the Alberta utility sector. The duties would include receiving and posting payments to customers past-due accounts, maintaining customer information, resolving customer enquiries review and analyze accounts for payment and prioritizes for contact and research issues related to customer disputes and payment posting issues. Our team focuses on delivering exceptional customer service to both external and internal stakeholders. Essential Duties/Responsibilities: Monitor aging reports for delinquent accounts Contact customers by telephone, email, or Mail to facilitate payment of delinquent accounts Analyze and resolve customer account disputes Carry out the established program for the follow up and collection of accounts receivable Communicate requests with management for special situations that are outside of standard policies and procedures Conduct skip tracing when contact information is not available Negotiate payment plans Analyze accounts to determine if service disconnection is warranted Analyze accounts to determine if balance transfer is warranted Document customer accounts within company systems describing customer interaction and collection efforts Process credit card and bank draft payments Perform other duties as assigned Working Conditions: Remote fast paced office environment with high volume workload Frequent use of computers, i. e. typing on keyboards, viewing monitors, etc. Occasional. Visit ListedBuy for more information.
Company:
NRG
Posted:
May 23 on ListedBuy
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More About this Listing: Collections Representative
Collections Representative is a Accounting & Finance Collections Specialist Job at NRG located in United States. Find other listings like Collections Representative by searching Oodle for Accounting & Finance Collections Specialist Jobs.
Collections Representative is a Accounting & Finance Collections Specialist Job at NRG located in United States. Find other listings like Collections Representative by searching Oodle for Accounting & Finance Collections Specialist Jobs.