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IT Field Services Manager
Location:
Mississauga
Description:
Job Description The IT Field Systems Manager is responsible for managing technology deployments and providing end user support for consumer, operator, partner, and employee applications at Aramark Canada client locations. This includes Point-of-Sale, Consumer Facing and other critical business applications utilized in the hospitality industry. Ideal candidates will have techincal knowledge around POS systems combined with operations experience in the foodservice and/or retail industry, supporting a customer facing team. Reporting to the Senior Director of IT, the incumbent will lead the IT Field Services Team and work closely with the Business, third-party vendors, and Client IT to ensure successful and timely implementation of innovation projects and resolution of end user support issues. They will be accountable for providing excellent customer support services and drive process improvement. Some minor travel required from time to time. Some after business hours and weekends may be required at times, to accommodate all urgent requests and project work. We are currently operating under a hybrid work model with in-office days of Tues, Wed & Thurs and Mon & Fri being work from home days. Job Responsibilities Manage technology projects in a cross-team environment with business partners and serve as a primary point of contact Provide leadership and accountability to all commitments made by Aramark and drive to exceed all client expectations Develop tools, processes, and best practices to ensure customers and operators realize the greatest possible value of existing technology Participate in the identification of vulnerabilities and their mitigation Provide day-to-day management and technical leadership to the IT Field Services team Manage resolution of incidents and problems, and act as escalation point for urgent and complicated support issues from the Business. Report progress to management Responsible for communicating any defects to vendors. Visit ListedBuy for more information.
Company:
Aramark
Posted:
May 23 on ListedBuy
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More About this Listing: IT Field Services Manager
IT Field Services Manager is a Executive Manager Job at Aramark located in United States. Find other listings like IT Field Services Manager by searching Oodle for Executive Manager Jobs.
IT Field Services Manager is a Executive Manager Job at Aramark located in United States. Find other listings like IT Field Services Manager by searching Oodle for Executive Manager Jobs.