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First Nations/Metis/Inuit: Manager, Customer Care
Location:
Halifax
Description:
Requisition ID: 180728 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Posted pursuant to Scotiabank’s Special Measure Program under the Employment Equity Act and Canadian Human Rights Act. While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person: Indigenous Peoples include First Nations, Métis and Inuit people. Only those Indigenous peoples who come from Canada should identify themselves as belonging to this designated group. Purpose Leads and oversees a team in the Global Contact Centre ensuring business strategies, plans, and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures. You will join and be welcomed into an inclusive and accessible workplace that reflects the Indigenous communities that we serve. Have access to a large and growing Scotiabank Indigenous network where you can connect, share, and learn with other First Nations, Inuit, and Metis Scotiabankers and their allies. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background. What you’ll do: Lead and drive a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Actively promote the delivery and achievement of industry-leading customer service by Ensuring that every customer experience is consistent with the Canadian Contact Centre service standards Ensuring that they develop a team of high-performing, subject matter experts with sound problem-resolution skills. In addition, developing their Customer Care Advisors to be knowledgeable, confident agents that focus on first-contact resolution and deliver personalized advice and solutions for our. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
May 23 on ListedBuy
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More About this Listing: First Nations/Metis/Inuit: Manager, Customer Care
First Nations/Metis/Inuit: Manager, Customer Care is a Executive Manager Job at Scotiabank located in United States. Find other listings like First Nations/Metis/Inuit: Manager, Customer Care by searching Oodle for Executive Manager Jobs.
First Nations/Metis/Inuit: Manager, Customer Care is a Executive Manager Job at Scotiabank located in United States. Find other listings like First Nations/Metis/Inuit: Manager, Customer Care by searching Oodle for Executive Manager Jobs.