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Manager of Client Success
Location:
London
Description:
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview The Manager of Client Success will lead and guide a team of Client Success Managers that are responsible for increasing retention and satisfaction through a positive client experience. This position will also play a crucial role in managing the team that drives client adoption of the Thrive Portal and helps support overall revenue growth. The Manager of Client Success will need to be agile and able to respond quickly to the needs of individual contributors on the team, as well as manage internal and external relationships. Leadership and Team Management Responsibilities Deliver leadership to a distributed team of Client Success Managers and Team Leads with the ability to keep the team highly motivated and engaged Set performance goals, provide mentoring, coaching and feedback on a consistent basis Conduct regular performance conversations, including annual reviews and support growth and development of team members Lead and facilitate meetings with regular cadence that may result in action items that can impact other areas of the business and/or clients Capacity planning, onboarding client assignments, and load balancing across team Foster a culture of collaboration and innovation within the Client Success team Monitor performance metrics: Client Satisfaction (CSAT) scores Quality Improvement. Visit ListedBuy for more information.
Company:
Thrive Networks
Posted:
May 23 on ListedBuy
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More About this Listing: Manager of Client Success
Manager of Client Success is a Executive Manager Job at Thrive Networks located in United States. Find other listings like Manager of Client Success by searching Oodle for Executive Manager Jobs.
Manager of Client Success is a Executive Manager Job at Thrive Networks located in United States. Find other listings like Manager of Client Success by searching Oodle for Executive Manager Jobs.