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Service Assistant Coordinator
Location:
Jessup, MD
Description:
POSITION OVERVIEW Allmark Door seeks a dedicated Service Assistant Coordinator to provide exemplary leadership and support to our clientele. The Service Assistant Coordinator will serve as a primary point of contact, championing our clients' needs and facilitating seamless access to our services. This role demands meticulous attention to detail and a relentless commitment to ensuring customer satisfaction across all service interactions. ESSENTIAL DUTIES The successful candidate will undertake the following responsibilities: Coordinate and oversee project activities and technician assignments to ensure timely and budget-compliant progress. Facilitate the procurement and delivery of equipment, rentals, and associated purchase orders, meticulously tracking project costs. Prepare repair proposals and generate customer quotes for Preventative Maintenance and Emergency Service tasks. Monitor and promptly respond to service-related inquiries via email, demonstrating a sense of urgency and professionalism. Exhibit adept problem-solving skills, swiftly gathering and processing pertinent information to resolve issues efficiently. Assist in dispatching technicians, optimizing resource allocation based on factors such as workload, geographical proximity, and client priorities. Manage service schedules to maximize operational efficiency, effectively allocating personnel, equipment, and supplies. Coordinate vehicle assignments and dispatch, ensuring timely and efficient service delivery. Generate quotes and process purchase orders upon receipt of customer service requests, maintaining accurate records. Liaise with customers to communicate schedules and uphold a superior standard of client satisfaction. Provide technicians with necessary information regarding parts, tools, and equipment requirements prior to dispatch. Ensure thorough and legible completion of all on-site paperwork, both for company records and customer documentation. Maintain clear and concise communication with technicians regarding job statuses and pertinent details. Document relevant information in project records and update job statuses as required. RELEVANT JOB COMPETENCIES Demonstrated resilience and adaptability in managing multiple concurrent tasks. Strong team leadership and interpersonal communication skills. Proficiency in Google Suite and data entry software. ALLMARK DOOR is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability, or veteran status, among other factors.
Posted:
May 23 on BarefootStudent
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More About this Listing: Service Assistant Coordinator
Service Assistant Coordinator is a Clerical Assistant Job located in Jessup MD. Find other listings like Service Assistant Coordinator by searching Oodle for Clerical Assistant Jobs.
Service Assistant Coordinator is a Clerical Assistant Job located in Jessup MD. Find other listings like Service Assistant Coordinator by searching Oodle for Clerical Assistant Jobs.