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Complaints and Disrepair Co-ordinator
Location:
Coatham Mundeville
Description:
We are looking for a Complaints and Disrepair Co-ordinator to ensure complaints, disrepair, and insurance matters are handled promptly, meeting statutory and policy deadlines. Analyse complaints and disrepair cases, working with managers and partners to develop action plans for reducing their number and impact on the business. Job title – Complaints and Disrepair Co-ordinator Location –London E17Contract – Temp Ongoing Hours – Full Time The Role Summary We are looking for a Complaints and Disrepair Co-ordinator to ensure complaints, disrepair, and insurance matters are handled promptly, meeting statutory and policy deadlines. Analyse complaints and disrepair cases, working with managers and partners to develop action plans for reducing their number and impact on the business. Your key duties within the role will include: Respond to complaints and enquiries within prescribed time limits, providing clear, concise, and credible responses. Provide high-quality responses to formal complaints, utilising available information and input from relevant personnel. Develop templates for addressing common issues raised in complaints and enquiries, ensuring consistency of responses. Analyse complaints, disrepair, and insurance cases, identifying lessons learned and recommending actions to prevent recurrence. Collaborate with various teams and services to provide accurate information and guidance to customers. Manage correspondence in the early stages of disrepair cases, ensuring compliance with Disrepair Protocol. Maintain and update databases to reflect outcomes of complaints and findings of fact, keeping records accurate and up to date. Liaise with the Voids and Litigation Manager to minimise cases referred to lawyers and reduce overall complaints, disrepair, and insurance cases. Key requirements Commitment to high standards of customer care, demonstrating sensitivity in dealing with a wide range of customers. Ability to work under pressure, balance. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
May 23 on ListedBuy
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More About this Listing: Complaints and Disrepair Co-ordinator
Complaints and Disrepair Co-ordinator is a Human Resource Complaints and Disrepair Job at Service Care Solutions located in United States. Find other listings like Complaints and Disrepair Co-ordinator by searching Oodle for Human Resource Complaints and Disrepair Jobs.
Complaints and Disrepair Co-ordinator is a Human Resource Complaints and Disrepair Job at Service Care Solutions located in United States. Find other listings like Complaints and Disrepair Co-ordinator by searching Oodle for Human Resource Complaints and Disrepair Jobs.