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Customer Success Manager
Location:
Coatham Mundeville
Description:
We are looking for an exceptional individual with enterprise technology Customer Success or Account Management experience to join our Client Team. Reporting into the Commercial Director, you will play a pivotal role in retaining and growing our apprenticeships business across your portfolio of enterprise clients. Cambridge Spark is an Ed Tech company on a mission to empower organisations to achieve their business goals by educating their workforce in Data & AI. We are undergoing a period of rapid growth, working with global leaders in their respective industries. We are a friendly, collaborative team who enjoy challenges, and are keen to make a real difference in Data & AI. Purpose and what you’ll be doing: Main point of contact for our client apprenticeship teams Responsible for client Net Revenue Retention, NPS, and supporting growth and adoption through promotional activity Deliver a gold standard service for our clients supporting and resolving enquiries, and requests Acting as the central point of contact and main coordinator for our clients and our own internal teams Ensuring the client understands and sees the value and impact of our programmes and solutions by consistently communicating successes and delivering reports and cases studies capturing progress, success and ROI Building and maintaining collaborative account plans with customers to ensure we understand and capture their needs and objectives and consistently deliver on them Working closely with Account Managers and Directors to ensure a holistic approach to retaining and growing our business with each client Capture, structure and share intelligence and information about each account, its stakeholders and priorities with the relevant Account Manager/Director and any other relevant team members Ensure we are delivering on our promises to the client on impact, satisfaction and progress to build credibility, trust and confidence by working closely and collaboratively with Service Delivery. Visit ListedBuy for more information.
Company:
Cambridge Spark
Posted:
May 23 on ListedBuy
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More About this Listing: Customer Success Manager
Customer Success Manager is a Executive Manager Job at Cambridge Spark located in United States. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.
Customer Success Manager is a Executive Manager Job at Cambridge Spark located in United States. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.