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Customer Resolutions Manager
Location:
Coatham Mundeville
Description:
Job Title: Customer Resolutions Manager Hours: Full time - Monday to Friday Type: Permanent Location: Southwark, SE1Salary : £48,000 Per annum Job Title: Customer Resolutions Manager Hours: Full time – Monday to Friday Type: Permanent Location: Southwark, SE1 Salary : £48,000 Per annum The Customer Resolution Lead will be responsible for ensuring that the approach to customer dissatisfaction is compliant with the Housing Ombudsman Service complaint handling code, relevant policies and sector standards and making sure that call handlers are providing a progressive, resolution focused experience to customers when things go wrong. Job Role – Reflect values and behaviours in everything you do to achieve the best outcomes for our customers. Ensure the organisation is operating within the terms of our own relevant internal policies as well as those of the Housing Ombudsman Service, in particular the complaint handling code. Be able to analyse data and feedback and communicate the results effectively- provide regular, clear complaint and customer dissatisfaction insight to staff and customers, using learnings to drive service improvements across the organisation. Create a positive complaint handling culture through customer and staff engagement. Work across departments to facilitate quick resolution of complaints and members enquiries, looking beyond the circumstances of individual complaints to consider if anything needs to be “put right” in our processes or systems to benefit all customers. Recognise the importance of customer involvement through consultation and engagement when appropriate. Correspond with Housing Ombudsman Service as required, ensuring that recommendations and findings are actioned and communicated effectively, completing self backssments when required. Monitor complaint and member enquiry case volumes, logging new cases when required and ensuring teams complete within appropriate timescales. Ensure lessons learnt from complaints,. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
May 23 on ListedBuy
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More About this Listing: Customer Resolutions Manager
Customer Resolutions Manager is a Executive Manager Job at Service Care Solutions located in United States. Find other listings like Customer Resolutions Manager by searching Oodle for Executive Manager Jobs.
Customer Resolutions Manager is a Executive Manager Job at Service Care Solutions located in United States. Find other listings like Customer Resolutions Manager by searching Oodle for Executive Manager Jobs.