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Assistant Technical Specialist
Location:
Coatham Mundeville
Description:
Assistant Technical Specialist Service Desk Delivery Salary: £ 20 Per Hour Negotiable Full Time 37 hours per week Role Purpose: To provide a service desk call logging and first line problem resolution service and to provide a local service to customers purchasing, installing, supporting, and developing the use of ICT facilities throughout the authority. To assist with the provision to customers of technical support, maintenance and information across a range of ICT services. To assist with the delivery of services to agreed SLAs. To work in small technical teams across ICT to deliver new services and service improvements. To assist with the management of an ICT service or range of ICT services. To assist with providing technical advice and information. To provide a channel for users to request and receive standard and non standard services Responsibilities: Ensure that calls and e-mails to the ICT Service Desk are recorded correctly and monitored for progress, escalating any potential problems of a series or sensitive nature to the appropriate manager. Acquire knowledge of IT Service Management in line with current best practice. Produce Statistics and reports using information recorded in the Service Desk Systems. Investigate, identify and resolve first line support problems. Liaise with suppliers of ICT equipment and services and with other members of ICT services as necessary to resolve problems. Ensure that agreed internal quality/performance SLAs are maintained. Carry out routine tasks on the Service Desk Management system and use predefined reports from tools and packages associated with it. Deliver and install equipment for customers; give advice to customers on the basic operation of the computers, terminals, cabling, printers and any other peripherals. Configure, test, install and maintain software on all Microsoft based hardware platforms. Maintain service catalogue and customer guides Process all ICT purchase orders and tracking. Visit ListedBuy for more information.
Company:
4healthcare
Posted:
May 23 on ListedBuy
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More About this Listing: Assistant Technical Specialist
Assistant Technical Specialist is a Clerical Assistant Job at 4healthcare located in United States. Find other listings like Assistant Technical Specialist by searching Oodle for Clerical Assistant Jobs.
Assistant Technical Specialist is a Clerical Assistant Job at 4healthcare located in United States. Find other listings like Assistant Technical Specialist by searching Oodle for Clerical Assistant Jobs.