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Principal Program Lead, New Business Innovation (Up to 3-Year Project)
Location:
Atlanta, GA
Description:
OverviewThis Project Full-time role is a TEMPORARY , full-time position up to a maximum of 36 monthsChick-fil-A's steady hand in the innovation space has led to breakthroughs like Meal-kits, 3rd-Party Delivery (DoorDash, UberEats etc.), Chick-fil-A Delivery and Consumer Package Goods like sauces and chips, to name a few. These innovations would not be possible without the partnership our digital transformation group has had with our business incubation function which seeks to support nascent business concepts and capabilities all the way to integration and scale within our core business. As Principal Program Lead, New Business Innovation, you will be the primary technology partner to the Business Incubation function within the Marketing department and support the team's full portfolio of products and services to help drive their goals of growing new business concepts. You will be responsible for driving technology strategy for this area as well as hardware and software solutions that meet experience goals while also managing technology operations in order to accelerate the growth of this portfolio and to help it fold into and scale within the core business. This will be a dynamic and fast-moving area with many new ideas and numerous iterations. You will sit on the Outcome Acceleration team as part of the Customer Technology Solutions (CTS) sub-team within the Digital Transformation & Technology (DTT) department. Outside of Business Incubation you will have stakeholders in Customer Digital Experience, Innovation & New Ventures, DTT Restaurant Network & Infrastructure, Design & Construction, Menu & Packaging and our Chick-fil-A Restaurant and Customer help desks. You will be the single and most important technology connection point for technology with CTS and the DTT department for this body of work.Of particular note in this portfolio will be the latest and largest addition-Little Blue Menu, Chick-fil-A's newest restaurant concept in College Park, MD, that introduces new branding, new products (e.g. Chicken Wings, Beef Burgers, Pizza, Pastries, etc.), new technology, new service processes and new segments of customers among other things. You will be part of the Little Blue Menu Core Team and will have management responsibilities for multiple technology partners, contracts, and budget. You will help prepare new menu categories for launch, direct custom development across all areas of customer technology including native app, mobile web, and Customer Relationship Management, recommend and deploy hardware, manage SaaS services, and influence restaurant design in order to validate and grow this concept. You'll will lead this body of work independently with wide latitude for unreviewed decision-making, while collaborating and aligning with partners to deliver value to business stakeholders and will be accountable to the Little Blue Menu Leadership team (LBMLT). This role will involve navigating a dynamic and changing business environment with numerous pivots to products, process, and iterations to approach. It will also require high influence to bring the core business along, to inspire them to embrace large, frequent, and often uncomfortable changes. Because of the delicate nature of these business concepts, you will be expected to travel at minimum quarterly to visit concepts such as Little Blue Menu, manage experiments with restaurant Operators to assess effectiveness of deployed solutions and attend future-focused conferences to stay abreast of the technology landscape. As the sole DTT representative on the core team, you will need a wide depth and breadth of software and hardware knowledge not only to support the Customer Technology perspective but to speak intelligibly and effectively to all other areas of DTT.This role reports to the Director of Outcome Acceleration, Customer Technology Solutions. This is a full-time role with full benefits for a 3-year period, during or after which candidates, should they choose, may apply for a full-time regular position, contingent on job qualifications/fit and availability.Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.Responsibilities Influence overall business incubation business strategy to ensure alignment with DTT partnership principles. Drive technology strategy and build technical roadmap for the Business Incubation program and portfolio of initiatives. Drive and manage development and integration of software and hardware with customer teams across Customer Technology Solutions to create net-new functionality. Propose, prioritize, and build enhancements and new capabilities working with internal and external partners. Manage and drive business needs and requests through the appropriate channel/teams to enable marketing, menu, operations, and restaurant teams with technology. Iterate on processes to create continuous software delivery through quarterly planning (I.e., Climbing Camp) and prioritization cycles. Manage a sizable technology budget to support development and testing efforts. Manage technology support and maintenance of multiple concurrent projects in the business incubation portfolio directly and via DTT and self-selected contractor partners. Build and manage in-restaurant customer technology hardware deployments. Manage hardware vendors to ensure timely and accurate procurement and installation of hardware (e.g., Honorbuilt, Strong, STAR Security, Avondale, Taylor Workshop) Coordinate full-scale physical restaurant simulations with hardware and software for demonstrative, educational and validation purposes and to create buy-in among stakeholders. Assist in setting up POS and network lab testing environments and networks to simulate solutions. Recommend layout of kitchen commerce equipment (e.g., Kitchen Display system, Monitors etc.) and other hardware for optimal restaurant operational performance. Field requests and provide support/escalation management for issues across the digital order app experience (app & PWO), hardware footprint (KPS and POS systems) and online platforms (e.g., Chick-fil-A.com, Google maps, Yelp, etc.) Provide support for our Customer and Restaurant support HELP lines for on-boarding and escalations of issues. Make site visits to restaurant locations as needed to advise and channel issues for troubleshooting or validation. Facilitate Requirements-gathering sessions. Present to Business Incubation and the Little Blue Menu Leadership teams as needed. Track and deliver on technology-specific and marketing stakeholder requests and timelines. Develop and maintain relationships with Operators, technology vendors, as well negotiating and managing vendor contracts Minimum Qualifications High level of initiative, creativity, and future-thinking Ability to prototype. Excellent organizational skills & attention to detail Strong verbal, written and visual communication skills, Excellent personal and relational intelligence Demonstration of leadership and strong collaboration at all levels Software Development and Product Management experience Ability to quickly learn and understand technical systems. Self-starter who completes responsibilities with minimal supervision Demonstrated success in developing and implementing innovative digital solutions that drive business growth and customer satisfaction. Proven ability to work collaboratively to create strong, repeatable, and scalable technology processes that support business goals. Ability to influence senior leaders, create consensus and navigate challenges with excellent judgement. Highly strategic with drive to create scale, efficiency, and profitability in concepts. Ability to build effective teams, relationships, and strategic alignment with internal and external stakeholders. Results-driven, with excellent budgetary stewardship and effective time management skills Strong decision-making skills in the presence of incomplete, ambiguous, or changing information. Strong innovation and resiliency mindset with ability to persevere in the midst of challenges and rapid change. Experience in compelling storytelling and change management; gaining organizational momentum and buy-in. Thrives in high-autonomy, high-risk and high-visibility environments with the ability to sustain newly introduced products and services. Anticipates and adjusts to problems and roadblocks; measures performance against goals and evaluates results. Can pivot quickly and often; optimistic and resourceful; fast learner that can flex work and leadership style. Experience in influencing cross-functional teams, with strong negotiation skills. Preferred Qualifications Experience with Design Thinking and Innovation tools, techniques, and best practices Experience with vendor management techniques and best practices Experience with technical systems such as POS, mobile apps, and sensor tech (cameras, microphones, beacons, RFID/NFC, geolocation tech, etc.) Experience with UX/UI and customer journey design Chick-fil-A Restaurant experience, or a general familiarity with Restaurant operations Strong understanding of business fundamentals Start-up or entrepreneurship background Minimum Years of Experience8Travel Requirements10%Required Level of EducationBachelor's degree or equivalent experiencePreferred Level of EducationMaster's DegreeMajor/ConcentrationInformation Technology, Computer Science, Computer Engineering, Management of Technology, Management Information System
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More About this Listing: Principal Program Lead, New Business Innovation (Up to 3-Year Project)
Principal Program Lead, New Business Innovation (Up to 3-Year Project) is a Other Jobs Principal Program Lead New Job at Chick-Fil-A located in Atlanta GA. Find other listings like Principal Program Lead, New Business Innovation (Up to 3-Year Project) by searching Oodle for Other Jobs Principal Program Lead New Jobs.
Principal Program Lead, New Business Innovation (Up to 3-Year Project) is a Other Jobs Principal Program Lead New Job at Chick-Fil-A located in Atlanta GA. Find other listings like Principal Program Lead, New Business Innovation (Up to 3-Year Project) by searching Oodle for Other Jobs Principal Program Lead New Jobs.