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Call Center Agent
Location:
Lancaster, PA
Description:
About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner. Call Center Representative Responsibilities Set qualified appointments with leads that are provided Handle inbound and outbound client calls in a timely manner Follow company’s call center scripts Work with the client to verify or clarify information Build relationships with customers based on trust and reliability Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance Make sales or recommend additional services and products to customers Attend all necessary training as needed Call Center Representative Requirements Previous experience in a customer service role, preferably as a Call Center Representative High school diploma/GED preferred Exceptional customer service skills Excellent organizational and multitasking skills Superb verbal communication skills Proficiency with computers, particularly CRM software and Microsoft Office Suite Quick and accurate typing skills Strong critical thinking and decision making skills Bilingual speakers preferred Powered by JazzHR
Company:
Aspen Windows
Posted:
May 22 on The Resumator
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More About this Listing: Call Center Agent
Call Center Agent is a Customer Service Call Center Representative Job at Aspen Windows located in Lancaster PA. Find other listings like Call Center Agent by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Agent is a Customer Service Call Center Representative Job at Aspen Windows located in Lancaster PA. Find other listings like Call Center Agent by searching Oodle for Customer Service Call Center Representative Jobs.