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User Support Specialist III - CSP IHS | Support Worker in Accounting & Finance Job at Chickasa1

Chickasaw Nation Industries

This listing was posted on Broadbean.

User Support Specialist III - CSP IHS

Location:
Santa Fe, NM
Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.SUMMARYChickasaw Strategic Pointe, LLC is currently seeking a full-time User Support Specialist III to provide support to the Indian Health Service (IHS) in Albuquerque, NM.ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include the following. Other duties may be assigned.Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email.Resolves fewer complex issues immediately and elevates more complex issues to senior level support or supervisory personnel.Conducts all interactions in a professional manner.Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions.Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation, and follow-up steps.Occasionally performs onsite installations and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts.Performs applications development testing support and assists with documentation.Helps with user inquiries on how to use applications.Helps with user training on assigned software applications. Works with established instructional design concepts and guidelines for effective training materials.May work as part of a team to develop a standardized training approach for new employees on required skill sets.Reviews customer satisfaction survey results and researches tickets, as needed.Learns new applications and supports new areas, as needed.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.CNI CORE COMPETENCIESResponsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis / discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.COMPLIANCEPromotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will reportanyviolations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.EDUCATION / EXPERIENCEAssociates degree in Information Technology or a related field of study, and five (5) years' relevant experience in an IT help desk support environment as specified below; or equivalent combination of education/training/experience. Experience as an applications programmer on large-scale systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives preferred.CERTIFICATES, LICENSES, REGISTRATIONMust be a U.S. born or naturalized citizen due to government or federal requirement.Must be able to obtain required government security clearance.Must be able to obtain ITIL Foundations certificate within 6 months.JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIESKnowledge and understanding of the tools, concepts, practices and procedures related to an IT help desk user support environment.Working knowledge utilizing service desk software tools and applications.Knowledgeable and skilled in the use of ticketing systems with ability to log tickets clearly and concisely.Ability to read and interpret common information systems documents and translate into layman terminology.Excellent problem-solving skills with ability to troubleshoot computer hardware/software issues.Excellent critical thinking skills with ability to identify, analyze and resolve problems/issues.Excellent verbal and written communications skills with ability to effectively communicate/interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff).Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner.Ability to use tact in handling difficult individuals and/or situations.Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support.Highly organized with ability to multitask.Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response.Ability to effectively work both independently and in a team environment for the successful achievement of goals.Ability to lift 25 pounds.LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professiona1journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls. Required to speak and hear. Frequently required to stand on ladders or objects, walk and stoop, kneel, crouch, or crawl under or behind objects. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Minimal risk of electrical shock.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Company:
Chickasaw Nation Industries
Posted:
May 22 on Broadbean
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User Support Specialist III - CSP IHS is a Accounting & Finance Support Worker Job at Chickasaw Nation Industries located in Santa Fe NM. Find other listings like User Support Specialist III - CSP IHS by searching Oodle for Accounting & Finance Support Worker Jobs.