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Sales Operations Coordinator
Location:
Concord, MA
Description:
At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty:year history, and fourteen Queen's Awards for Enterprise, our world:class products and technologies are helping our customers to address the greatest challenges of the 21st century. How we work We're committed to being the leading provider of high:tech products and services for the world's most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team. Empowering People to Make a Difference We don't wait for change to happen. We enable it. That's why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future. About the Position: The Services Operations Coordinator is responsible for processing new instrument sales orders for multiple divisions in the organization.He/She/They will support the Sales Organization to help them meet or exceed all assigned Oxford Instruments, Americas (OIA) Sales Targets. The SOC will serve as the primary point of contact for the sales organization.This individual will work closely with their manager to create a strategy to process orders promptly and efficiently. This role will extend the sales organizations reach by collaborating directly with the overseas manufacturing and logistics team to ensure on:time order execution and delivery. Key Responsibilities: stylemargin:bottom:8.0px:: Prepare order paperwork and provide administrative support to the sales team, including order processing and CRM Management, Order Support Forms and Costing Sheets: Maintain accurate customer records in ERP and CRM: Develop a strong working relationship with all Territory Sales Managers and Customer Service Engineers in the assigned territory. : Collaborate with Internal Resources, including Sales Managers, to create comprehensive strategies for order entry to support growth in assigned territory: Work with Applications and Service Engineers to coordinate spare parts for ongoing installs: Order Backlog Management, maintain and provide resolution for open sales orders: Work with Sales and Service Managers to close and invoice outstanding sales orders: Liaison between sales, legal, customer, and customer/purchasing teams regarding approval of legal terms and conditions: Work with the factory to follow orders/paperwork and make corrections to orders as needed, relay customer readiness for delivery of shipment back to factory: Coordinate final delivery details with the freight team and customer: Participate in manufacturing status meetings to track the progress of projects through the factory and work with sales to provide shipment estimates to customers: Coordinate with the service team on customer lab preparation meetings with customers: Check in with customers on the progress of lab preparations: Provide Customer acknowledgments, updates, and information in a timely manner: Responsible for technical price consultations and justification for the Sales Team before quoting: Provide support and cross:coverage to fellow team members to minimize department downtime : Monitor sales inbox to respond to all incoming requests: Monitor and report any pricing errors and discrepancies: Develop a thorough understandin
Posted:
May 22 on Tip Top Job
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More About this Listing: Sales Operations Coordinator
Sales Operations Coordinator is a Human Resource Operations Coordinator Job located in Concord MA. Find other listings like Sales Operations Coordinator by searching Oodle for Human Resource Operations Coordinator Jobs.
Sales Operations Coordinator is a Human Resource Operations Coordinator Job located in Concord MA. Find other listings like Sales Operations Coordinator by searching Oodle for Human Resource Operations Coordinator Jobs.