This listing was posted on The Resumator.
IT Support Specialist
Location:
Ellicott City, MD
Description:
What you will be doing! In the role of an IT Support Specialist, you will operate within a Managed Service Provider environment, delivering assistance to the company's clientele through remote or on-site means. The chosen candidate will engage in collaborative and independent work and travel to client locations for troubleshooting, equipment deployment, and site surveys as necessary. Requirements: Experience with Help Desk / Call Center ticketing systems (e.g., ConnectWise, Kaseya, Atlassian Jira, ServiceNow) 7+ years of hands-on remote and onsite IT systems support experience in a commercial IT high availability environment (MSP experience desired) 3+ years of experience with networking concepts (e.g., DNS, DHCP, SSL, OSI Model, TCP/IP) 7+ years of experience in PC / laptop repair, troubleshooting, deployment, and decommissioning 3+ years of experience using Microsoft Azure Cloud Services (e.g., AD Sync, configuring virtual machines, network security groups, Microsoft Security and Compliances Centers) Switch installation and configuration experience (e.g., Cisco, Netgear, Mitel Customer support experience working in a call center Strong analytical skills with demonstrated problem-solving ability Ability to explain complex IT concepts in simple terms Excellent written and verbal communication skills Driving a company vehicle: The candidate must have and maintain a valid driver’s license and be approved by our insurance carrier. Traveling to various customer sites (when required for troubleshooting or deliveries) using a company vehicle Requires kneeling, bending, considerable use of hands and tools, lifting up to fifty (50) pounds, walking to sites, sitting for extended periods of time, and working in confined spaces. Working an assigned eight (8) hour shift between the hours of 8:00 am and 5:30 pm, Monday through Friday Exposure to varied environmental conditions (e.g., air-conditioned server rooms kept at sixty-five (65) degrees) Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Candidates considered for employment must pass a background check and drug screen Education and Experience: High School diploma or equivalent 3+ years of experience using both on-premises Active Directory and Azure Active Directory services 2+ years of experience using EDR/MDR/Anti-virus applications through a centrally managed portal (e.g., OneView, CA, Sophos) Wireless Access Point installation and configuration experience (Aruba or Cisco) Experience using the Kaseya tool suite (e.g., Datto, Autotask, etc.) CompTIA A+, NET+ or Security+ certification Cisco CCNA certification (preferred) Independent Software is an Equal Opportunity Employer EOE, M/F/D/V Powered by JazzHR
Company:
Independent Software
Posted:
May 22 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: IT Support Specialist
IT Support Specialist is a Technology IT Specialist, Support Worker Job at Independent Software located in Ellicott City MD. Find other listings like IT Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.
IT Support Specialist is a Technology IT Specialist, Support Worker Job at Independent Software located in Ellicott City MD. Find other listings like IT Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.