This listing was posted on The Resumator.
Membership Services Coordinator
Location:
Arlington, VA
Description:
Title: Membership Services Coordinator Date: May 2024 Department: Chapter Engagement & Membership FLSA Status: Non- exempt Reports to: Sr. Director, Membership Summary Membership Services Coordinator promotes the Association of Fundraising Professionals’ (AFP) membership by fulfill ing member inquiries, answering member and non-member questions, processing memberships and providing high quality customer service and membership department support. Major Responsibilities Supports membership recruitment and retention implementation efforts Serves as the first point of contact between AFP and the members and general public. Serves as the Lead for the AFP membership mailbox Responds to general AFP e-mail/voicemail Responds to incoming phone calls and directs as appropriate Identifies and rectifies issues that may arise Supports the Membership department in delivering high quality customer service to member/non-members Ensures membership data integrity Updates information as needed Manages requests for membership information Forwards member and non-member requests to the appropriate staff member Resolves member issues and troubleshoots solutions Processes membership data Provides information about membership fees, policies, processes, benefits, products, and services to current and prospective members Actively listens to members and identifying their needs and helping solve their problem Supports maintenance of the rejected/declined credit card file; contacts the customer for resolution Supports the member installment payment program and other programs as assigned Knowledge, Skills, and Abilities: Proficient in Windows and Microsoft Office Self-motivated and demonstrated ability to work autonomously Must demonstrate critical thinking skills Excellent oral and written communication Attention to detail, strong organization skills and ability to do careful and thorough work under pressure Must be a team player Service oriented with an ability to interact in a diplomatic and tactful way with members, public, and other staff Ability to learn and utilize new software applications as required Education, Experience, and/or Training Requirements: 1 – 3 years customer service experience preferred. Experience using multiple communication platforms in a professional setting, such as CRM software (SalesForce specifically), online communities, email marketing systems, and/or Adobe Creative suite preferred. Effects on End Results: Makes the first impression of the organization to members/non-members. Provides resolution to requests made which influences membership growth and satisfaction. Hybrid: Must be able to commute to Arlington, VA two days a week. Work in office Tuesdays and Wednesdays. Work from home rest of week. Salary Range: $52,000 - $56,000 Benefits: Generous benefit program including medical, dental, vision, Life/AD&D, short and Long term disability, flexible spending account 401k - Match of 5% Employee Assistance (EAP) Program Travel Assistance Program Life Planning Financial and Legal Resources Program Free Parking Close to Metro Gym Membership Education assistance Casual dress code 10 vacation days/year. 12 sick days/year Work at office Tuesdays and Wednesdays. Work from home rest of week. AFP closes its office between Christmas and New Year’s each year Currently AFP closes its offices at noon on Friday throughout the year Monday through Thursday are 7-hour work days Powered by JazzHR
Company:
Association Of Fundraising Professionals
Posted:
May 22 on The Resumator
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More About this Listing: Membership Services Coordinator
Membership Services Coordinator is a Jobs Membership Services Coordin Job at Association of Fundraising Professionals located in Arlington VA. Find other listings like Membership Services Coordinator by searching Oodle for Jobs Membership Services Coordin Jobs.
Membership Services Coordinator is a Jobs Membership Services Coordin Job at Association of Fundraising Professionals located in Arlington VA. Find other listings like Membership Services Coordinator by searching Oodle for Jobs Membership Services Coordin Jobs.