This listing was posted on The Resumator.
Systems and Network Support Technician
Location:
Phoenix, AZ
Description:
Want to be part of a groundbreaking IT solution that is the only one in the United States? Yes, seriously, we are doing that. CTS Multifamily IT Solutions specializes in providing nationwide IT management and consulting services exclusively to the multifamily real estate industry. We are an extension of our clients, not just a hired service provider. We believe in the business goals of our clients and strive to deliver the best-in-class service on every call, every contact, and every day. The Role We are looking for a Systems and Network Support Technician to join our team. In this role, you will be the main point of contact for our clients local to Phoenix and surrounding areas. You will provide high-level remote and on-site support for your designated clients. You will also be overseeing the onboarding for a large client with multiple properties. We expect this role to do a lot of on-site work over the next few months including site and network survey, configuration, and setup. Other responsibilities include: Interact with CTS staff, clients, and service desk technicians via a variety of mediums (phone, email, ticketing system, Teams, in-person, text, etc.) to gain an understanding of issues, share information, and provide needed assistance to achieve high-quality results Communicate with vendors as needed to assist in problem resolution Provide guidance and assistance to local partners and vendors performing onsite support Maintain up-to-date documentation of clients’ IT infrastructure Assist CSS as needed with network onboarding for new clients Special projects as assigned Complete continuing education programs when available Qualifications: Strong understanding and demonstrated business level support for Microsoft related technologies (M365, Active Directory, etc.) Experience troubleshooting, maintaining and installing servers and networking equipment (Hyper-V, DNS, DHCP, Firewalls, Switches, Wireless) Network cabling experience is a big plus MSP experience is a plus Property Management or Multifamily industry experience is a HUGE plus CompTIA A+ and Network+ or similar certifications required Excellent customer service, positive attitude, and professional demeanor Ability to communicate technical or complex concepts in a simple, straightforward manner Other Requirements: This is a hybrid work set up: work from home with frequent local travel around the Phoenix and surrounding areas. Candidate must be willing to use their personal vehicle that is reliable. Candidate must have a dedicated workspace at home with minimal disruptions. HR Information: Salary: $60,000-$65,000 annually Full-time position Mileage reimbursement for onsite travel Health, Dental, and Vision Insurance provided (100% coverage for employees, 50% coverage for dependents) Schedule: Mondays-Fridays, 9am-6pm MT with 1 hour lunch Personal Days and PTO We have a client referral program with the opportunity to earn additional income. Powered by JazzHR
Company:
MSP Hire
Posted:
May 21 on The Resumator
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More About this Listing: Systems and Network Support Technician
Systems and Network Support Technician is a Jobs Technician Job at MSP Hire located in Phoenix AZ. Find other listings like Systems and Network Support Technician by searching Oodle for Jobs Technician Jobs.
Systems and Network Support Technician is a Jobs Technician Job at MSP Hire located in Phoenix AZ. Find other listings like Systems and Network Support Technician by searching Oodle for Jobs Technician Jobs.