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Copywriter, Customer Experience Communications
Location:
Philadelphia, PA
Description:
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Manager, Customer Experience Communications Copywriter is responsible for the oversight, creation, execution, and delivery of account-based and self-service content across customer communications channels including, but not limited to, email, direct mail, SMS, and video. Job Description Core Responsibilities Oversee team of copywriters and assign content tasks as necessary.Review copy drafts for technical content requests.Lead and drive customer experience communications strategy.Writes, reviews, edits, and manages creative and technical content for account-based and self-service customer experience communications.Manages change requests to existing onboarding, service, transactional, and product education communication tactics.Adapts language and style to reflect brand voice and tone.Manages Comcast Business' template library and conducts audits to ensure the value, organization, and consistency of existing content.Partners closely with cross-functional partners inclusive of product development teamsRegularly collaborates with our Digital Experience (DX) and Marketing teams to ensure copy and design complement one another and are aligned with other customer-facing content and experiences.Improve quality design and enhance user experience. Skills & Requirements: Working knowledge of multiple platforms including Jira, Confluence, and SalesforceFamiliarity with customer journey mappingPrior experience working with external agenciesDetail-oriented, with strong organizational and project management skillsTechnical know-howAn understanding of business and operational processesBachelor's degree in Communications, Marketing, Journalism, Business Administration, or equivalent work experience Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9c07c669-faa1-4e87-b3f7-7d61f3009962
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More About this Listing: Copywriter, Customer Experience Communications
Copywriter, Customer Experience Communications is a Advertising & Marketing Copywriter Job at Comcast located in Philadelphia PA. Find other listings like Copywriter, Customer Experience Communications by searching Oodle for Advertising & Marketing Copywriter Jobs.
Copywriter, Customer Experience Communications is a Advertising & Marketing Copywriter Job at Comcast located in Philadelphia PA. Find other listings like Copywriter, Customer Experience Communications by searching Oodle for Advertising & Marketing Copywriter Jobs.