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Helpdesk Analyst II
Location:
Ontario, CA
Description:
Position Summary The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services. Position Essential Duties and Responsibilities -- Deploy and troubleshoot PC hardware, mobile devices, and network printers-- Imaging and troubleshooting of Microsoft Windows (10)-- Administer user groups and permissions in Microsoft Azure AD-- Prepare SCCM Deployment images and software updates on monthly basis-- Provide instruction and troubleshoot Microsoft Office-- Troubleshoot a wide variety of systems and applications-- Utilization of Active Directory for user management-- Working knowledge of Azure AD, Exchange Online, MFA Setup.-- Monitors helpdesk queue and uses it to track incident status and resolution-- Maintain system inventory-- Identifies tasks to be escalated and assigns to appropriate personnel-- Other tasks as assigned Position Qualifications -- 4-5 years of experience preferred-- A+ and/or MCSA preferred-- Good communication skills (verbal and written)-- Ability to prioritize and execute tasks in high-pressure environment-- Willingness to travel-- Range of Pay $31.00 - $33.00 per hour. -- #INDONT
Company:
Ajinomoto Foods North America
Posted:
May 12 on TopUSAJobs
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More About this Listing: Helpdesk Analyst II
Helpdesk Analyst II is a Customer Service Help Desk Analyst Job at Ajinomoto Foods North America located in Ontario CA. Find other listings like Helpdesk Analyst II by searching Oodle for Customer Service Help Desk Analyst Jobs.
Helpdesk Analyst II is a Customer Service Help Desk Analyst Job at Ajinomoto Foods North America located in Ontario CA. Find other listings like Helpdesk Analyst II by searching Oodle for Customer Service Help Desk Analyst Jobs.