This listing was posted on Contact RH.
Customer Service Rep II
Location:
Sterling, VA
Description:
Titan America, LLC, is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. Titan America is part of the TITAN Group, an independent, multi-regional producer of cement and other related building materials. Our products include cement, aggregate, ready-mixed concrete and fly ash beneficiation. TITAN Group has a record of continuous growth since its establishment in 1902. It has expanded its production and distribution operations into 13 countries, employing more than 5,500 people. Our products protect human life and personal property, improve the quality of life, generate economic prosperity and connect society.Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Sterling, VA. This is a salaried non-exempt position reporting to the Dispatch Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency, and inter-department communication.Responsibilities:* Responsible for order taking, scheduling, dispatching and customer relations* Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system* Resolve transportation conflicts and handle unusual and difficult customer complaints* Provide customer support to ensure maximum efficiency* Embraces and enhances a performance based Safety Culture* Is positive and upbeat in all communications with customers and other departments* Relentlessly pursues a solution to every issue that a customer brings to them* Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations* Identify and communicate repairs and maintenance of logistics communication equipmentQualifications and Skills:* High School education or equivalent required, secondary education preferred* Two to four years experience in dispatch or logistics required; construction industry experience preferred* Ability to work well under pressure; previous customer service experience in a high-pressure/high-volume environment required* Excellent PC skills, Excel, Outlook, and Word; previous experience with Trimble a plus* Familiar with geographical areas in Northern Virginia* Bilingual, English/Spanish a plus* Must be able to work flexible hours and overtime* Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional mannerInterested qualified applicants, please visit www.titanamerica.com to apply.
Company:
Titan America
Posted:
May 8 on Contact RH
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Contact RH
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Service Rep II
Customer Service Rep II is a Customer Service Customer Service Representative Job at Titan America located in Sterling VA. Find other listings like Customer Service Rep II by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Rep II is a Customer Service Customer Service Representative Job at Titan America located in Sterling VA. Find other listings like Customer Service Rep II by searching Oodle for Customer Service Customer Service Representative Jobs.