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Bilingual Revenue Call Center CSR
Location:
Indianapolis, IN
Description:
Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work:life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don't just talk about diversity and inclusion-we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indianas population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. About the Indiana Department of Revenue (DOR): The Indiana Department of Revenue team is comprised of over 700 staff that are located in 13 locations across the state of Indiana. We work collaboratively with the Indiana Governors office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and a variety of tax program participants to administer Indianas tax laws. DOR administers over 65 tax types and annually processes nearly 21 billion of tax revenue. Our mission is to serve Indiana by administering tax laws in a fair, secure, and efficient manner. DOR holds the Top Workplaces USA award for employee engagement and satisfaction. This is the third consecutive year for national recognition and the fifth consecutive year for regional recognition. Salary: This position traditionally starts at an annual salary of 42,900. Salary for this position may be commensurate with education and job experience. Role Overview: The Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus is achieved, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration. Experience is preferred but not required. A comprehensive 6:week training program is provided with ongoing training and support. This position requires you to be fluent in English and Spanish. A Day in the Life:The essential functions of this role are as follows: : Correspondwith taxpayers by telephone, in writing, or in person to provide technical tax information, tax law interpretation, and procedural information to ensure compliance with state and federal laws.: Assist taxpayers in person, by phone, or by mail by advising, instructing, and furnishing information concerning taxes collected by the Indiana Department of Revenue.: Auditvarious Department of Revenue tax returns and contact taxpayers.: Computeand issuerefunds or delinquency notices.: Comparestate and federal tax returns to ensure the accuracy of state returns.: Computeand assesspenalty and interest paid on delinquent taxes.: Establishpayment plans for a taxpayer or business.: Assistlower:level Tax Analysts regarding policy interpretation and procedures.: Assistsupervisor with workload distribution and short:term planning.: Interpretand applystate and federal tax laws, rules, and regulations in identifying and resolving technical tax problems.: Collectdata or information necessary for the conduct of a public hearing or trial.: Preparestatistical reports regarding production output and backlogs. The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. What Youll Need for Success:You must meet the fo
Posted:
May 7 on Tip Top Job
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More About this Listing: Bilingual Revenue Call Center CSR
Bilingual Revenue Call Center CSR is a Customer Service Call Center Representative, Customer Service Representative Job located in Indianapolis IN. Find other listings like Bilingual Revenue Call Center CSR by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.
Bilingual Revenue Call Center CSR is a Customer Service Call Center Representative, Customer Service Representative Job located in Indianapolis IN. Find other listings like Bilingual Revenue Call Center CSR by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.