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Senior Benefits & LOA Specialist
Location:
San Ramon, CA
Description:
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Sr. Benefits & LOA Specialist is a key member of the Benefits COE team and will be responsible for leading the day-to-day operations and delivery of Five9's benefit programs, while also managing projects within the benefits function. To be successful in this role, you will need a strong mix of project management, strong orientation to details, and a process and systems optimization mindset. Responsibilities: Benefits Administration: Collaborate with stakeholders to align benefit programs with company policies and global regulations. Lead annual enrollment processes. Review and approve new hire benefits and qualifying life event elections. Calculate missed deductions for semi-monthly payroll processing. Enter changes in employee retirement contributions weekly in the HRIS system for US and Canada. Record Keeping and Compliance: Maintain employee files and ensure timely monitoring of HR inbox and Slack for employee assistance. Manage compliance data audits, required filings, and other compliance-related initiatives. Conduct internal audits for benefits deductions and contributions (FSA, 401(k)) to ensure data accuracy. Payroll and Vendor Coordination: Work closely with the Payroll team to ensure processes are efficient and lead to accurate benefit deductions and funding (e.g., 401K, HSA, FSA, RRSP). Send taxable benefit calculations to Payroll for Canada. Manage Purchase Orders, invoice payments, and perform funding reconciliation and claim audits. System and Process Improvement: Maintain and troubleshoot data in vendor and HR systems, manage interfaces, and participate in system testing. Design and implement operational processes and improvements for benefit programs, including process documentation and training. Implement and manage benefit systems in partnership with the Technology team. Reporting and Communication: Prepare scheduled and ad hoc reports as needed. Develop and deliver benefit communications through various mediums (emails, Slack, site updates). Publish global holiday calendar and update HR SharePoint site with benefit information. Leave of Absence and Workers Compensation: Handle all aspects of Leave of Absence in compliance with laws and company policy. Manage international time off accrual and utilization policies and lead the development of administrative processes for time off and LOA programs. Implement and manage outsourced LOA provider services and coordinate with Workers Compensation carriers. Facilitate the ADA interactive process and coordinate ergonomic processes with Facilities and other stakeholders. Qualifications: Minimum 5 years of leave administration and benefits experience. Proficiency of LOA, ADA and Worker's Compensation Laws (Federal and State) across multiple states. International leave experience is a plus. Proficiency with Microsoft office products (Word, Excel, PowerPoint, Outlook). Exceptional customer service, written and verbal communication skills. Strong customer service skills and ability to work independently and in a team environment. Strong audit and attention to detail skills. Strong organizational and multi-tasking capabilities, ability to problem solve and work effectively in a fast-paced environment. Ability to maintain the highest level of confidentiality. Experience with HRIS and benefits enrollment portals. Familiarity with, UKG, Plansource is a plus. Ability to thrive in a constantly evolving environment. Remote This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $87,400-$163,700 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.PDN-9bfbac5c-6b6f-4bfa-902f-581dbf82008d
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Senior Benefits & LOA Specialist is a Other Jobs Senior Benefits Loa Job at Five9 located in San Ramon CA. Find other listings like Senior Benefits & LOA Specialist by searching Oodle for Other Jobs Senior Benefits Loa Jobs.
Senior Benefits & LOA Specialist is a Other Jobs Senior Benefits Loa Job at Five9 located in San Ramon CA. Find other listings like Senior Benefits & LOA Specialist by searching Oodle for Other Jobs Senior Benefits Loa Jobs.