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Customer Service Representaive
Location:
Lafayette, IN
Description:
Overview The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services. Job Responsibilities Fields incoming calls from existing and prospective customers Resolves matters concerning orders, returns, shipments and products in a professional manner Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty Processes customer orders, credits, complaints, returns, inquiries Verifies information items, shipping methods and availability of products Establishes new business opportunities with potential customers through cold calling, telemarketing, provide leads, networking and customer referrals Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders Collaborates with department managers/representatives to help execute commercial, and key account strategies Uses market knowledge and sales skills to make pricing recommendations to management Performs other required tasks as assigned. Job Requirements Bachelor’s degree preferred, or combination or education and experience Minimum of three years’ experience in sales or customer service role in manufacturing or similar environment Proficiency using Microsoft Suite Highly detail-oriented Knowledge of aluminum and/or metals industry a plus Strong analytical and problem-solving skills Strong organizational, verbal and written communication skills
Company:
Nanshan America Aat
Posted:
May 6 on PrismHR Hiring
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More About this Listing: Customer Service Representaive
Customer Service Representaive is a Customer Service Customer Service Representative Job at Nanshan America Aat located in Lafayette IN. Find other listings like Customer Service Representaive by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representaive is a Customer Service Customer Service Representative Job at Nanshan America Aat located in Lafayette IN. Find other listings like Customer Service Representaive by searching Oodle for Customer Service Customer Service Representative Jobs.