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Service Coordinator
Location:
Torrance, CA
Description:
Job Type Full-time Description Position Overview: Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position. Responsibilities: --- Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current. --- Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports --- Manage parts inventory --- Manage parts ordering --- Take all inbound customer service calls (estimated to be about 15-20% of workload) --- Assist field technicians in troubleshooting --- Create service SOPs --- Manage open box inventory and refurbishment process --- Maintain parts lists and technical drawings --- Seek, promote, generate, and communicate potential sales leads to outside sales staff --- Assist in scheduling, organizing, and attending tradeshows --- Assist in maintaining showroom --- Conduct service training General Sales Support --- Cross train with Inside Sales Coordinators for coverage --- Become an additional contact for direct customer sales --- Assist Inside Sales Reps with managing sales duty overflow --- Assist and complete special projects as required --- Assist with customer visits to corporate offices or dealer meetings --- Communicate effectively and often with sales team, customers and all internal departments --- Prepare, manage, and ship sales materials to dealers. --- Assist with tradeshow set-up/teardown Maintain Work Practices: --- All paperwork and database entries filled out completely and accurately --- Maintain work area to 5S standards as posted in work area --- Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts Marginal Job Functions: --- Follow all related SOP's --- Other duties and responsibilities as needed Requirements Education: --- Associate degree or combination of equivalent of education and experience preferred Experience: --- Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management. --- 1 - 3 years of experience in customer service preferred Other Requirements: --- Proficient in Excel, Work, PowerPoint, Outlook, Internet --- Not required but strongly preferred: Experience in Microsoft CRM and SAP. --- Occasional domestic travel will be required --- Occasional field service work will be required --- Valid driver's license is required Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: --- Health & Dental Insurance --- Company paid Life Insurance --- 401(k) --- Paid Time Off benefits --- Product discounts --- Wellness programs EOE/M/W/Vet/Disability #ZR #Ops3 Salary Description $23.00 per hour
Company:
Johnson Health Tech Companies
Posted:
May 3 on TopUSAJobs
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More About this Listing: Service Coordinator
Service Coordinator is a Customer Service Service Coordinator Job at Johnson Health Tech Companies located in Torrance CA. Find other listings like Service Coordinator by searching Oodle for Customer Service Service Coordinator Jobs.
Service Coordinator is a Customer Service Service Coordinator Job at Johnson Health Tech Companies located in Torrance CA. Find other listings like Service Coordinator by searching Oodle for Customer Service Service Coordinator Jobs.