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Guest Services Senior Agent (Full Time)
Location:
Mount Pleasant, MI
Description:
Location:Central Michigan University :We are hiring immediately for oneGUEST SERVICES SENIOR AGENTposition.:Address:103 East Preston, Mount Pleasant, MI 48858Note: online applications accepted only.:Schedule:Full time schedule. Monday : Friday with an hour lunch and weekends as needed, 8:00 am : 5:00 pm. More details upon interview.:Requirement: 3 plus years of event coordinating experience is preferred but not required.:Pay Range: 18.50 per hour to20.00:*Internal Employee Referral Bonus Available We Make Applying Easy Want to this job via text messaging? Text JOB to 75000 and search requisition ID number The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:olivia.paradox.ai/moSkg Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. At over 300 colleges and universities around the country, Chartwells Higher Education is re:inventing the on:campus dining experience. We are challenging the norm and setting new standards by investing in high:tech, food:infused social spaces that bring people together to promote meaningful relationships and interactions. We are food:forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job Summary Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Supervises Guest Service Agents. Essential Duties and Responsibilities: :Assign duties to Front Office employees to ensure completion of shift duties. Act as a resource to Front Office employees on difficult, technical procedures or problem reservations. Monitor staff performance, providing them and the Front Office Manager with feedback. Maintain communication logs with staff and managers. Monitor and schedule staff meals and breaks. :Completes the registration/check:in process by inputting and retrieving information from a computer system confirming pertinent information. :Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. :Assists guests with check out payments or charges. Accepts and records vouchers, credit, travelers checks, and other forms of payment. :Balances and drops receipts according to accounting specifications. :Provides guests with information about the facility, services, and amenities. :Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. :Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. :Fields and resolves guest complaints or escalate for resolution to appropriate department. :Assists guests in emergency situations. :Maintains adequate supplies and functional equipment at the Front Desk. :Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. :Performs other duties as assigned. The Benefits We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full:time and part:time associates are eligible for the following benefits: :Opportunities for Tr
Posted:
May 1 on Tip Top Job
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More About this Listing: Guest Services Senior Agent (Full Time)
Guest Services Senior Agent (Full Time) is a Human Resource Guest Services Senior Agent Job located in Mount Pleasant MI. Find other listings like Guest Services Senior Agent (Full Time) by searching Oodle for Human Resource Guest Services Senior Agent Jobs.
Guest Services Senior Agent (Full Time) is a Human Resource Guest Services Senior Agent Job located in Mount Pleasant MI. Find other listings like Guest Services Senior Agent (Full Time) by searching Oodle for Human Resource Guest Services Senior Agent Jobs.