This listing was posted on Tip Top Job.
Lead Guest Service Ambassador
Location:
Miami, FL
Description:
Salary:75000 / Year Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands:on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Positions at this location require proof of COVID:19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered. Job Summary A Lead Guest Service Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly. RESPONSIBILITIES:Lead/Supervise hospitality team on site, manage scheduling, on:site team meetings and provide updates to management.Provide high:level internal and external client support.Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.Assist with creating a collaborative environment amongst team through events and personal introductions.Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.Set up and plan catering and breaking down a catering event.Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.Maintain a strong awareness of business activity and communicate all updates with your team members.Communicate and interact effectively with all other departments.May serve as point of contact for external vendors/service providers.Catering set:up knowledge and ServSafe Certified preferred.Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions.Effectively solve space or amenities related issues to ensure an elevated user experience.Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor. KEY COMPETENCIES:A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while making it a priority to meet all client expectationsExcellent listening and oral communication skills.Basic computer skills and knowledge of office technology / equipment.Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.Discreet, ethical, and committed to maintaining a high degree of confidentiality.A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.Two to three years' experience in a client service / reception position within a hospitality or co
Posted:
May 1 on Tip Top Job
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More About this Listing: Lead Guest Service Ambassador
Lead Guest Service Ambassador is a Human Resource Lead Guest Service Ambassador Job located in Miami FL. Find other listings like Lead Guest Service Ambassador by searching Oodle for Human Resource Lead Guest Service Ambassador Jobs.
Lead Guest Service Ambassador is a Human Resource Lead Guest Service Ambassador Job located in Miami FL. Find other listings like Lead Guest Service Ambassador by searching Oodle for Human Resource Lead Guest Service Ambassador Jobs.