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Product Support Representative
Location:
Vernon Hills, IL
Description:
JOB DESCRIPTION Job Title: Product Support RepresentativeLocation: Vernon HillsDepartment: Customer ServiceReports To: Manager, Product Support Group Direct Reports/Manages others: NoHybrid Schedule: Our hybrid work environment includes two (2) remote days/week.Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.JOB PURPOSE:As our Product Support Representative, each challenge we encounter is a little different. You will be responsible for discussing product information with customers, as well as assess customer complaints and determine causes.RESPONSIBILITIES: * Communicate with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer complaints. * Utilize product documentation as well as received training to support consumers across a wide assortment of products. * Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. * Collaborate with other departments in the organization on the investigation and documentation of reported complaints. REQUIREMENTS: * 3+ years experience in customer service, in a call center environment * Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues * Outstanding listening and communication skills * Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope * Technical adaptability; should have the ability to learn new software, systems, etc. easily * Flexible scheduling to accommodate for proper coverage to meet our customers' needs * Gains personal satisfaction from helping others; possesses a strong customer focus From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.
Posted:
May 1 on Broadbean
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More About this Listing: Product Support Representative
Product Support Representative is a Production Product Support Representative Job located in Vernon Hills IL. Find other listings like Product Support Representative by searching Oodle for Production Product Support Representative Jobs.
Product Support Representative is a Production Product Support Representative Job located in Vernon Hills IL. Find other listings like Product Support Representative by searching Oodle for Production Product Support Representative Jobs.