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Design Applications Services Lead Analyst
Location:
Conyers, GA
Description:
We use technology to solve problems in spaces, light, and more things to come... for our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market:leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location:aware applications. Job Summary Oversees the day to day operations of the regional DAS team responsible for understanding, interpreting and implementing accurate lighting controls design projects to sales agents and customers including quality output and customer satisfaction. Ensures all Request for Assistance (RFAs) are completed and implemented by team including using visual controls software to help generated and amend deliverables. Responsible for onboarding new hires, tracking team metrics, project reception and distribution agency interactions, as well as management of escalations. This role will require the candidate to workPacific Time Zone hours. Key Tasks and Responsibilities (Essential Functions) : Responsible for the overall operations and results of lighting controls systems and product application to sales agents and customers. Provides expert application support for both internal and external customers as it pertains to product applications for quotes and designs.: Performs quality control tasks for the design services provided to agency partners and customers including triaging and quality control of projects and actively seeking feedback to improve services. Uses KPIs to evaluate performance and progress of daily tasks to identify areas for process improvement.: Works with design engineers and agency partners to resolve escalated customer design issues pertaining to pre/post order applications errors. Provides engineering support and communicates cross:functionally with other areas.: Maintains and drives a positive relationship with our agency partners to provide them with the best support possible.: Provides onboarding, training, and technical development to lower team roles. Skills and Minimum Experience Required : Bachelors Degree or Equivalent: At least 5 years experience in a related field or management: Controls experience required: Building construction and design knowledge including computer aided design, electrical components, relays and electrical theory: Ability to work independently as well as on a team including strong leadership skills, high degree of personal responsibility and ability to maintain and attitude toward improvement and innovation. : Excellent verbal and written communication skills including ability to discuss solutions with customers.: Proven problem solving, conflict management and negotiating skills both internally and externally.: Ability to work remote. Travel Requirementsstylemargin:top:0.0;margin:bottom:0.0::1:20We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Please click here and here for more information. Accommodation for Applicants wi
Posted:
May 1 on Tip Top Job
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More About this Listing: Design Applications Services Lead Analyst
Design Applications Services Lead Analyst is a Human Resource Analyst Job located in Conyers GA. Find other listings like Design Applications Services Lead Analyst by searching Oodle for Human Resource Analyst Jobs.
Design Applications Services Lead Analyst is a Human Resource Analyst Job located in Conyers GA. Find other listings like Design Applications Services Lead Analyst by searching Oodle for Human Resource Analyst Jobs.