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Ink Technical Service Representative II
Location:
Phoenix, AZ
Description:
Sun Chemical, a member of the DIC group, is a leading producer of printing inks, coatings and supplies, pigments, polymers, liquid compounds, solid compounds, and application materials. Together with DIC, Sun Chemical has annual sales of more than $7.5 billion. Over 20,000 employees located at 176 subsidiaries across 63 countries work every day to meet the needs of customers by improving performance on the essentials of business, such as reliable, on-time delivery and consistent product quality. Sun Chemical tailors solutions to unique customer needs and brings new ideas and the latest technology to market. Sun Chemical’s unparalleled global presence allows for the delivery of local service and support that is customized to the markets it serves. Recognized as a leading source of innovation, Sun Chemical and DIC have 17 research and development centers that are committed to creating solutions that improve productivity, create new revenue opportunities for customers, and contribute to a more sustainable future. For more information, please visit our website at www.sunchemical.com.Job Title: Ink Technical Service Rep IILocation: Central West region Shift: 1st Shift Pay: Based on ExperienceTravel: 70% and overnight, including air travel/flight. Overview: The Technical Service area will be Los Angeles, California; Arizona; Las Vegas, NV; Salt Lake City; Denver, Co; Montana; Seattle Washington and Portland OR. The incumbent is responsible for identifying the technical needs (product) of the assigned customer base and oversight of any technical activities related to these customers. This includes coordination of both laboratory and manufacturing activities. Responsible for the provision of market intelligence related to technical customer needs and competitive activities. Essential Job Functions:* Conducts technical service activities to support customers of intermediate to higher complexity, to grow profitable business for Sun Chemical.* Manages trial activities related to new business opportunities.* Manages transition plan for new business, including coordination with sales and/or supply chain for ramp up of new products, task management related to new equipment installation, advises on temporary shift management for ink inplant personnel, and layout of ink ink inplant or customer ink production area.* Makes product selection decisions based on end use application.* Conducts research to develop custom products, coordinates with internal product management to define product recommendations, and provides fitness for use guidance that aligns with end-use application, required specifications, and customer process.* Defends against customer claims by conducting research to validate customer complaints and assesses product fitness for use given equipment and process conditions.* Supports sales team in meetings to discuss complaint and claim details.* Achieves Subject Matter Expert level knowledge of Sun’s product offering in each technology through communication with product management and product specialists, and training with advanced applications personnel.* Identifies areas where Sun can add value to the customer by leveraging new product technology.* Reports all field activity within customer relationship management tool (salesforce.com).* Completes technical call reports and trial reports as needed, including both internal and external documentation.* Submits, and follows up color match requests.* Participates in, or leads, strategic customer’s technical meetings.* Drives action register for execution of planned technical activities.* Leads or participates in process improvement initiatives with customer and Sun personnel.* Incorporates advanced process improvement methodology routinely, such as Six Sigma, Kepner Tregoe, or Gantt chart. Required Education and Experience:* Technical Degree (BS) or 5-10 years of industry experience.* Good verbal and written communication, analytical and mathematical skills, and creative problem solving.* Strong knowledge MS Office and SAP.* Intermediate skill set with Gantt charts.* Manage multiple complex projects at once.* High level of pressroom and printing process knowledge. Preferred Education and Experience:* Usage and/or mastery of Kepner Tregoe methodologies* 3-5 years of field Customer Technical Service experience * Experience with lithographic printing and heatset
Company:
Sun Chemical
Posted:
April 27 on Contact RH
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More About this Listing: Ink Technical Service Representative II
Ink Technical Service Representative II is a Customer Service Service Coordinator Job at Sun Chemical located in Phoenix AZ. Find other listings like Ink Technical Service Representative II by searching Oodle for Customer Service Service Coordinator Jobs.
Ink Technical Service Representative II is a Customer Service Service Coordinator Job at Sun Chemical located in Phoenix AZ. Find other listings like Ink Technical Service Representative II by searching Oodle for Customer Service Service Coordinator Jobs.