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Technical Support Scientist - Part-Time
Location:
Madison, WI
Description:
For over 25 years, Mirus Bio has pioneered the manufacture of transfection reagents and proprietary technologies for nucleic acid delivery applications. Despite our extensive experience, we pride ourselves on maintaining the spirit of a startup. Our dynamic and forward-thinking approach has allowed us to stay agile and adapt to emerging trends. Our work is technical and cutting-edge, and we promote a culture that encourages creativity, initiative, responsibility, and respect. Our team members are engaged and motivated by the desire to support our customers in practicing good science to achieve strong results. Mirus, together with Gamma Biosciences, is establishing the future of science and medicine by developing products that enable researchers within the cell and gene therapy space. OUR MISSION : Deliver Innovation. Empower Discovery. Improve Life. Mirus Bio is expanding and has an immediate opening for a Technical Support Scientist. This position is at the forefront of the customer experience and the right candidate will join a customer-centric team to provide comprehensive phone, online chat, and email-based technical support to our customers and distribution partners around the world. The Technical Support Scientist will report to the Manager, Technical Support and will nurture the customer experience with Sales, Field Applications, R&D, Quality, Marketing, Customer Service, and Shipping departments. The responsibilities outlined below may fluctuate depending on the number of projects, technical support case volume, and current business priorities. We are currently on the lookout for a hands-on individual to join our passionate team. If you are someone who thrives in a collaborative, innovative, and fast-paced environment, join us in shaping the future of our industry and be a part of a team that continues to redefine possibilities. This is a part-time position with the option to work remotely. The ideal candidate will be based in or near Madison, Wisconsin. This role works cross-functionally with all departments within Mirus Bio. DUTIES & RESPONSIBILITIES Answer domestic and international customer questions via email and phone. Perform root-cause analysis on product performance issues and follow-up with customers. Document and manage customer interactions on Salesforce. Review, process, and follow-up on product samples. Relay customer feedback and trends to product development and marketing teams. Search, evaluate, and organize product citations for Mirus Bio products. Prepare technical documentation and support materials for Mirus Bio products. Demonstrate behavior outlined within the Mirus Bio Employee Handbook. Perform other duties as assigned by the Global Director, Field Applications & Support or Manager, Technical Support. REQUIREMENTS Education : Bachelor’s degree in a life sciences-related discipline (e.g. Molecular Biology, Cell Biology, Biochemistry, Genetics) is required. Professional: Minimum of 2 years of hands-on research/lab experience is required. Experience with Microsoft Office suite. Strong experimental design and troubleshooting skills. Ability to find and interpret technical and scientific literature. Comfort with clearly communicating technical information to customers. Experience with transfection, electroporation, and viral transduction workflows is preferred. This position has a salary range of $28 - $35 dollars per hour and will be commensurate with experience. OUR CORE VALUES Mirus Core Values: Empower Passion Integrity Compassion Collaboration Innovation Our passion is at the heart of our mission to give our customers and the scientific community the best transfection products, methods, and applications. Mirus benefits include non-compensation benefits like health care, paid time off, retirement savings, and professional development. Mirus Bio is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Mirus Bio makes hiring decisions based solely on qualifications, merit, and business needs at the time. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job requirements for the positions listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO/AA Statement Mirus Bio is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. Mirus Bio makes hiring decisions based solely on qualifications, merit, and business needs at the time. Accommodation Statement Mirus Bio is committed to the inclusion of all qualified individuals in the hiring process, including but not limited to those with disabilities. If you require reasonable accommodation(s) to participate in the application or interview process, please contact XXXX@mirusbio.com. Powered by JazzHR
Company:
Mirus Bio
Posted:
April 26 on The Resumator
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More About this Listing: Technical Support Scientist - Part-Time
Technical Support Scientist - Part-Time is a Science & Pharmaceutical Scientist, Technical Support Job at Mirus Bio located in Madison WI. Find other listings like Technical Support Scientist - Part-Time by searching Oodle for Science & Pharmaceutical Scientist, Technical Support Jobs.
Technical Support Scientist - Part-Time is a Science & Pharmaceutical Scientist, Technical Support Job at Mirus Bio located in Madison WI. Find other listings like Technical Support Scientist - Part-Time by searching Oodle for Science & Pharmaceutical Scientist, Technical Support Jobs.