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ServiceNow Administrator #1092004 | Administrator in Clerical Job at Network Designs in Alexandria1

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ServiceNow Administrator #1092004

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Location:
Alexandria, VA
Description:

Job Description: The System Administrator (SNOWSME) Lead will be responsible for providing subject matter expertise and technical leadership in ServiceNow (SNOW) administration, overseeing the design, implementation, and continuous improvement of ServiceNow processes and related technical systems to support critical customer technology services. The role requires exceptional organizational, interpersonal, and problem-solving skills, as well as the ability to lead a team of specialized technical personnel. The System Administrator (SNOWSME) Lead will act as a recognized technical expert utilizing business management practices, industry standards, and information technology disciplines to develop technical and/or business solutions to client problems. This position requires a high level of diverse technical and industry experience with a need to stay abreast of technological developments and industry trends. The System Administrator (SNOWSME) Lead will ensure a high level of efficiency and customer satisfaction. This technical position reports to the contract Program Manager. Note: Position is contingent on contract award. Requirements: • U.S. citizenship is required. •Candidate must have an Active Public Trust Clearance. •The position is onsite at DOJ designated facilities Qualifications and Skills: Bachelor's Degree with 10 years related experience or Master's Degree with eight years (8) related experience Relevant technical certifications are highly preferred. Proven experience in network and systems administration, with a focus on WAN and cloud services. Proficiency in managing MDM solutions such as AirWatch and ITSM platforms like ServiceNow. Strong understanding of network infrastructure protocols and application transport. Expertise in creating network diagrams and documentation. Strong analytical, problem-solving, and communication skills. Ability to provide high-level technical support and guidance. Responsibilities: Align staff levels with contractual key personnel positions to support large-scale IT initiatives efficiently. Ensure compliance with the contract terms and the delivery of accurate and error-free deliverables. Coordinate with COR/GTMs to manage staffing and ensure the daily duties of all key personnel are performed while reporting all activities. Apply models such as CMMI and the ITIL Process Maturity Framework to assist in process and service improvements. Oversee IT operations to achieve optimal service delivery and customer satisfaction. Evaluate operational performance and recommend improvements. Develop, implement, and manage operational processes, procedures, and documentation. Maintain records of operational activities and respond to data calls as required. Preside over system lifecycles in alignment with EOIR's policies and regulations. Lead technology assignments and collaborate on feasibility studies and system planning. Support quality assurance and technical risk management. Assist in budgeting, forecasting, and facilitating technical innovations. Availability to support business hours in the US Eastern time zone and extended hours as needed. Administer and maintain network environments, including WAN, cloud services, Mobile Device Management, and IT service management platforms. Implement and manage cloud-based initiatives such as Office 365 and Azure Tenant/Azure Active Directory. Oversee and facilitate Mobile Device Management Solutions, including AirWatch. Manage ServiceNow systems to ensure IT service management aligns with company and client needs. Conduct network and systems design planning that supports the organization's business goals. Monitor network performance, conduct system audits, and lead contingency planning. Maintain system integrity and data security and manage data transfers in compliance with privacy regulations. Benefits: Network Designs, Inc. is committed to attracting and retaining top talent by offering competitive benefits and salary packages. Our benefits package includes comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.
Company:
Network Designs
Posted:
April 26 on ApplicantPRO
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More About this Listing: ServiceNow Administrator #1092004
ServiceNow Administrator #1092004 is a Clerical Administrator Job at Network Designs located in Alexandria VA. Find other listings like ServiceNow Administrator #1092004 by searching Oodle for Clerical Administrator Jobs.