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Dispatcher
Location:
Jacksonville, TX
Description:
Communicates back and forth with Live Oak Drivers to assist with problem resolution while en route for residential, commercial, and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that include Live Oak customer service, sales, and operational staff (i.e. Route Managers, Mechanics, etc.). Uses Live Oak Environmental software to manage same-day ticket routing as well as prepare all routes for the next day. Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.• Works with sites and the service department to optimize routes based on the needs of the customer.• Determines the daily level of driver staff to provide the best mix of responsiveness and productivity.• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assures route completion.• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the area.• Initiates communication with customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.• Waste/refused experience preferred. Qualifications:The requirements listed below are representative of the qualifications necessary to perform the job. Education/Experience • Education: High School Diploma or G.E.D (accredited).• Experience: Six (6) months of relevant work experience working in a team setting, with the ability to communicate in several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills. Certificates, Licenses, Registrations or Other Requirements • None required. Other Knowledge, Skills, or Abilities Required • Computer skills with the ability to handle multiple programs and systems.• Must be able to communicate effectively and professionally via e-mail, telephone, and Text.• Must have the desire and ability to learn Live Oak Environmental designated software systems. Work Environment Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.• The normal setting for this job is an office setting. Compensation: $17 hourly About Company: Our company leaders have more than 70 years of combined experience in the waste services and trucking industries. Through the in-depth knowledge and experience our team has accumulated, we’ve gained unique insights into how to bring both higher-quality service and greater value to our customers. Benefits: 401k401k matchingDental InsuranceHealth InsuranceLife InsurancePaid time offThat’s why we started Live Oak Environmental: to provide better, long-term environmental waste solutions to our neighbors. Simply put, we think you deserve better, and we’re committed to delivering it. From curbside to small business to industrial-scale, our goal is to provide reliable, world-class waste services at a fair price while maintaining the strong ethic and personal attention of a local business.
Company:
Live Oak Environmental
Posted:
April 25 on WizeHire
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More About this Listing: Dispatcher
Dispatcher is a Warehouse & Transportation Dispatcher Job at Live Oak Environmental located in Jacksonville TX. Find other listings like Dispatcher by searching Oodle for Warehouse & Transportation Dispatcher Jobs.
Dispatcher is a Warehouse & Transportation Dispatcher Job at Live Oak Environmental located in Jacksonville TX. Find other listings like Dispatcher by searching Oodle for Warehouse & Transportation Dispatcher Jobs.