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Systems Support Team Lead
Location:
Hopkinton, MA
Description:
About Us: Join a leading organization at the forefront of innovation in the software industry. We specialize in providing cutting-edge solutions to empower businesses across various sectors. As we continue to expand our offerings and client base, we are seeking a talented and motivated individual to join us as a Team Lead for Software Systems and Support. If you're passionate about technology, dedicated to driving excellence, and thrive in a collaborative environment, we want to hear from you. Position Overview: As the Team Lead for Software Systems and Support, you will play a crucial role in leading a team responsible for the maintenance, support, and enhancement of our software systems. You will oversee a group of skilled professionals, ensuring the efficient operation of our systems and providing exceptional support to our clients. This is an exciting opportunity to showcase your leadership skills, technical expertise, and commitment to delivering superior customer service. Key Responsibilities: Lead and mentor a team of software systems support specialists, providing guidance, training, and support to ensure team success. Oversee the day-to-day operation of our software systems, including troubleshooting issues, implementing enhancements, and optimizing performance. Collaborate with cross-functional teams to prioritize and address software-related tasks, projects, and initiatives. Develop and maintain standard operating procedures, documentation, and knowledge base articles to support efficient system management and troubleshooting. Act as a point of escalation for complex technical issues, working closely with team members and stakeholders to resolve them promptly and effectively. Drive continuous improvement efforts to enhance the reliability, scalability, and usability of our software systems. Stay abreast of industry trends, best practices, and emerging technologies to inform decision-making and drive innovation within the team Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in a software support or systems administration role, with at least 2 years in a leadership or supervisory capacity. Strong technical proficiency in software systems management, troubleshooting, and support, with a focus on reliability and performance optimization. Excellent leadership and team management skills, with the ability to inspire, motivate, and develop team members. Exceptional problem-solving abilities and a proactive approach to identifying and resolving technical issues. Excellent communication skills, both written and verbal, with the ability to effectively interact with team members, stakeholders, and clients. Experience working in an agile environment and familiarity with agile methodologies is a plus. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. DAILY ACTIVITIES Analysis of team performance metrics Developing team policy, procedures, and work instructions for team members Managing workload queue Daily communication with Project Leads, management, and customers on deliverables and priorities. Recommending changes to department and Synergy policy, procedures, and work instructions to support team goals Develop work estimates for proposals - committed to a timely response (goal: 3-business day turnaround) Review proposals with clients as needed and assist defining scope Reviewing plans, dates, and expectations with clients Provide support to team members as needed Why Work at WM Synergy? Dynamic and Innovative Environment Growth and Development Opportunities Impactful Work Collaborative Team Cutting-Edge Technology Competitive Compensation and Benefits Work-Life Balance Diversity and Inclusion Positive Company Culture WM Synergy is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Company:
WM Synergy
Posted:
April 23 on PrismHR Hiring
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More About this Listing: Systems Support Team Lead
Systems Support Team Lead is a Executive Manager Job at WM Synergy located in Hopkinton MA. Find other listings like Systems Support Team Lead by searching Oodle for Executive Manager Jobs.
Systems Support Team Lead is a Executive Manager Job at WM Synergy located in Hopkinton MA. Find other listings like Systems Support Team Lead by searching Oodle for Executive Manager Jobs.