This listing was posted on InsuranceJobs.
IN-OFFICE* Customer Service Associate
Location:
Elgin, IL
Description:
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.Great Place to WorkMost Loved Workplace Forbes Best-in-State Employer*IN-OFFICE* Customer Service Associate PRIMARY PURPOSE : To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Requisition #: R497016ahf9io63
Company:
Sedgwick Claims Management Services
Posted:
April 21 on InsuranceJobs
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to InsuranceJobs
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: IN-OFFICE* Customer Service Associate
IN-OFFICE* Customer Service Associate is a Customer Service Customer Service Associate, Customer Service Representative Job at Sedgwick Claims Management Services located in Elgin IL. Find other listings like IN-OFFICE* Customer Service Associate by searching Oodle for Customer Service Customer Service Associate, Customer Service Representative Jobs.
IN-OFFICE* Customer Service Associate is a Customer Service Customer Service Associate, Customer Service Representative Job at Sedgwick Claims Management Services located in Elgin IL. Find other listings like IN-OFFICE* Customer Service Associate by searching Oodle for Customer Service Customer Service Associate, Customer Service Representative Jobs.