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Guest Services Representative
Location:
Lone Tree, CO
Description:
PM Shift but rotating Weekends Required Are you passionate about providing exceptional guest experiences? Hyatt Place Denver-South/Park Meadows in Lone Tree, CO is looking for a Guest Services Representative to join our team. Our hotel prides itself on creating memorable stays for every guest, and we are seeking an individual who shares our commitment to excellence. As a Guest Services Representative, you will be responsible for ensuring each guest receives top-notch service from check-in to check-out. Join us in a vibrant and welcoming environment where your dedication to hospitality will shine. Salary starts at $18+. Apply now and be part of our exceptional team at Hyatt Place Denver-South/Park Meadows. Responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES:• Operate the front desk according to standard operating procedures and with exceptional guest service• Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures• Check registration (folio) cards for completeness, accuracy, and legibility• Maintain an accurate cash sheet. Responsible for cash drawer balancing• Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of the message. Repeat the message back to the caller to ensure the accuracy of the message. Use message light to tell guests that they have a message waiting• Know emergency procedures and how to respond• Never say a guest’s room number out loud• Be knowledgeable of hotel promotions• Know the room rate. Also, know the amenities of the rooms so you can inform guests of what to expect in their rooms• Know the physical makeup of building-exterior and interior. Know where the closest shopping, convenience stores and gas stations are• Complete daily reports, audit correspondences, etc. as required by your shift• Keep lobby and office area clean at all times• Set wake-up calls as dictated by your shift• Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day• Take and confirm credit cards for validity and acceptability• Lock and secure the area if leaving the front desk, even if it is for a moment• Create incident reports for guest injuries/issues when required• Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner• Take and record reservations with accuracy. Confirm as requested• Resolve guest complaints• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards• Maintains high standards of personal appearance and grooming, which include compliance with the dress code• Performs any other duties as requested by the supervisor Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGETo perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.Associate demonstrates a high QUALITY of work:• Demonstrates accuracy and thoroughness• Monitors own work to ensure quality• Provides the best possible service to clients and customers Associate demonstrates acceptable PRODUCTIVITY standards• Meets or exceeds productivity standards• Produces an adequate volume of work efficiently in a specific time Associate demonstrates excellent CUSTOMER SERVICE SKILLS• Responds to requests for service and assistance• Demonstrates the desire and ability to provide high-quality service to both internal and external customers• Solicits customer feedback to improve service Associate demonstrates INITIATIVE• Asks for and offers help when needed• Includes appropriate people in decision-making Associate demonstrates ACCOUNTABILITY for their job performance• Takes responsibility for own actions• Performs work with little or no supervision; works independently• Can be relied upon regarding task completion and follow-up EDUCATION AND EXPERIENCE REQUIREMENTS:• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience• Ability to read and comprehend simple instructions, short correspondence, and memos• Ability to write simple correspondence• Ability to speak English fluently• Ability to interpret and perform basic computer and POS system functions WORK ENVIRONMENT:The work environment normally entails the following:• Indoor work environment• May be exposed to and use cleaning chemicals throughout the shift• Minimal to moderate noise levels consistent with the hotel environmentPHYSICAL DEMANDS:During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes.The position is expected to:• Stand more than 2/3 of the time• Walk less than 1/3 of the time• Sit less than 1/3 of the time• Lift up to 15 lbs• Push/pull up to 10 poundsOur company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position. Qualifications:• At least one year of Customer Service Experience Compensation: $18+ hourly About Company: Our dynamic spaces and places combine the perfect blend of home and office so you can relax comfortably and stay productive during your stay. Plus, our convenient hotel will put you within minutes of many interesting attractions and fun activities in the Lone Tree, CO area.
Company:
Hyatt Place Denver-South/Park Meadows
Posted:
April 20 on WizeHire
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More About this Listing: Guest Services Representative
Guest Services Representative is a Real estate Guest Services Representative Job at Hyatt Place Denver-South/Park Meadows located in Lone Tree CO. Find other listings like Guest Services Representative by searching Oodle for Real estate Guest Services Representative Jobs.
Guest Services Representative is a Real estate Guest Services Representative Job at Hyatt Place Denver-South/Park Meadows located in Lone Tree CO. Find other listings like Guest Services Representative by searching Oodle for Real estate Guest Services Representative Jobs.