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Dining Room Host / Hostess
Location:
Eastvale, CA
Description:
OVERVIEW The Dining Room Host/Hostess is responsible for enhancing the guest experience and extending genuine hospitality within the restaurant. He or she is expected to be “on the floor” in the Dining Room the entirety of their shift, to connect face to face with guests and keep a real-time pulse on their experience. Focusing on the Dining Room will ensure guest experience is a top priority and aligned with Chick-fil-A I-15 at Cantu Galleano Ranch Rd’s vision of being “the most caring business in Eastvale” and Chick-fil-A’s Winning Hearts Every Day (WHED) strategy. He or she must be skilled in handling stressful working conditions while prioritizing guest needs, be an effective communicator, be an excellent multi-tasker, and be able to deal with frequent interruptions calmly and decisively, to ensure restaurant Dining Room operations are running smoothly. PRIMARY RESPONSIBILITIES Genuine Hospitality Ambassador for the Chick-fil-A Brand Have a positive influence on all who come into contact with Chick-fil-A Be passionate about hospitality Anticipate guest needs Perform table touch-ins Offer beverage refreshments Provide additional condiments, etc. Provide Second Mile Service by going above and beyond guest expectations Make guest connections Surprise and delight guests Clean and Safe Environment Execute Operational Excellence by maintaining a clean environment (Tables, Chairs, Floors, Restrooms, Windows, Doors, Trash, etc). Organize and restock all items available to guests in the dining room area Guest Recovery Empathize and proactively engage to recover guests using Chick-fil-A’s “HEARD” Model Maintain a comprehensive understanding of all menu items Restore guest satisfaction to foster and maximize loyalty REQUIRED CORE COMPETENCIES Strong hospitality mindset Strong interpersonal skills Able to work in a fast-paced environment with a sense of urgency Able to maintain composure under stress while making quick decisions to de-escalate guest satisfaction concerns Able to work on your feet for extended periods Professional and confidential when dealing with sensitive and/or serious information High work standards and ethics Self-motivated High energy level Contagiously positive attitude Strong attention to detail Coachable Ability to utilize Chick-fil-A applications to accomplish job duties REQUIRED QUALIFICATIONS Full-time or part-time commitment with the ability to work a flexible schedule to accommodate operational needs between 24 to 40 hours per week Experience working in a restaurant or in customer service preferred (ideally previous Chick-fil-A experience) Ability to work weekends and holidays as needed The PERKS Flexible Scheduling Advancement Opportunities Complimentary Meals While Working Chick-fil-A Scholarship Opportunity 401(k) / Health Insurance If you are a friendly and outgoing individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team at Chick-fil-A Eastvale and help us create memorable dining experiences for our guests!
Company:
Chick-Fil-A Eastvale
Posted:
April 20 on Decisely Recruiter
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More About this Listing: Dining Room Host / Hostess
Dining Room Host / Hostess is a Restaurant & Food Service Jobs Host/Hostess Job at Chick-Fil-A Eastvale located in Eastvale CA. Find other listings like Dining Room Host / Hostess by searching Oodle for Restaurant & Food Service Jobs Host/Hostess Jobs.
Dining Room Host / Hostess is a Restaurant & Food Service Jobs Host/Hostess Job at Chick-Fil-A Eastvale located in Eastvale CA. Find other listings like Dining Room Host / Hostess by searching Oodle for Restaurant & Food Service Jobs Host/Hostess Jobs.