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Help Desk Engineer with Security Clearance
Location:
Clinton, MD
Description:
Help Desk Specialist Job Description (24/7 Support) (Secret Clearance and Security+ required) Primary Duty: 1Provide tier I support, answering phone calls from customers 2Perform basic, First Call Resolution (FCR) incident resolution, incident document and entering clear and concise information into the Remedy ticketing system. 3Applying excellent working knowledge of PC software and hardware to provide multi-tiered customer support for network connectivity, VPN, software applications, desktop peripherals, network account management, and hardware related issues via email, phone, remote assistance tools, and desk-side assistancePerforms hardware diagnostics and coordinates repairs. Provide direct support to end users by supporting "how to" questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents.
Company:
M & M Technical Services
Posted:
April 18 on TopUSAJobs
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More About this Listing: Help Desk Engineer with Security Clearance
Help Desk Engineer with Security Clearance is a Customer Service Help Desk Job at M & M Technical Services located in Clinton MD. Find other listings like Help Desk Engineer with Security Clearance by searching Oodle for Customer Service Help Desk Jobs.
Help Desk Engineer with Security Clearance is a Customer Service Help Desk Job at M & M Technical Services located in Clinton MD. Find other listings like Help Desk Engineer with Security Clearance by searching Oodle for Customer Service Help Desk Jobs.