Davidson Hospitality Group
This listing was posted on Broadbean.
Front Office Manager
Location:
Kansas City, MO
Description:
Property DescriptionThe Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means being part of a property known for its contemporary design, exceptional service, and unique guest experiences. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Fontaine is dedicated to creating a culture that values creativity, innovation, and personalized guest interactions. Employees can expect to work in a modern and stylish environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Fontaine presents an exciting opportunity to be part of a cutting-edge hotel that is redefining hospitality in Kansas City.OverviewAre you a dynamic and results-driven hospitality professional with a passion for delivering exceptional guest experiences? Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!Responsibilities * Manage and lead the guest services team, including front desk and valet staff * Ensure the smooth check-in and check-out process for guests * Handle guest inquiries, concerns, and special requests in a timely and professional manner * Train and mentor staff to deliver exceptional guest service * Monitor and respond to guest feedback and reviews * Collaborate with other departments to enhance the overall guest experience * Implement and maintain guest service standards and procedures * Resolve guest complaints and issues to ensure guest satisfaction * Implement and maintain efficient operational processes and technology solutionsQualifications * 2+ years of experience in hotel front desk management/supervisory operations or related field * Opera PMS experience, required * Strong leadership and management skills * Excellent communication and interpersonal skills * Read, write and speak English fluently * Proficient in hotel management software and Microsoft Office * Detail-oriented and able to multi-task effectively * Customer service oriented and committed to providing exceptional guest experiences * Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office * Prior cash handling experience necessary * Ability to work flexible hours, including weekends and holidays as neededBenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. * Three Tiers of Medical Coverage * Dental & Vision Coverage * 24/7 Teledoc service * Free Maintenance Medications * Pet Insurance * Hotel Discounts * Tuition Reimbursement * Paid Time Off (vacation, sick, bereavement, and Holidays). * 401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. * #LI-KM1
Company:
Davidson Hospitality Group
Posted:
April 16 on Broadbean
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More About this Listing: Front Office Manager
Front Office Manager is a Clerical Front Office Manager Job at Davidson Hospitality Group located in Kansas City MO. Find other listings like Front Office Manager by searching Oodle for Clerical Front Office Manager Jobs.
Front Office Manager is a Clerical Front Office Manager Job at Davidson Hospitality Group located in Kansas City MO. Find other listings like Front Office Manager by searching Oodle for Clerical Front Office Manager Jobs.