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Guest Services Manager - Assistant Fom
Location:
Fort Lauderdale, FL
Description:
Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role! Responsibilities: • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner• Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability • Monitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamwork• Develop short term and long term financial and operational plans for the guest service department which relateto the overall objectives of the hotel • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel Qualifications:• Previous Guest Relations and Front Office experience in a hotel required• Knowledge of Lightspeed PMS a plus• Detail-oriented with outstanding organizational and communication skills• Able to handle a multitude of tasks in an ever-changing environment• Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members in a timely manner• High School diploma or equivalent or GED; 4 years experience in guest services, front desk, housekeeping or related professional area OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in Guest Services, Front Desk, Housekeeping or related professional area• Must be able to speak and write fluently in English. Bilingual in Spanish, a plus• Must be able to work effectively in a team• Must be able to work flexible schedules including holidays and weekends and able to perform multiple tasks• Thorough knowledge of Microsoft Office (Word, Excel, and Outlook) About Company: Welcome to our All-Suite, professionally appointed, Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33, from I-95, We are pleased to welcome our Business Travelers and Leisure travelers alike. Located just a short drive to the Executive Airport (FXE) 1.5 miles, Fort Lauderdale International Airport (FLL) 6.8 miles, Fort Lauderdale Beach, Inter Miami Stadium, 1 mile away and the Isle Casino Racing and 7.6 miles from the Fort Lauderdale Cruise Port.
Company:
Sheraton Suites Cypress Creek
Posted:
April 16 on WizeHire
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More About this Listing: Guest Services Manager - Assistant Fom
Guest Services Manager - Assistant Fom is a Clerical Assistant Job at Sheraton Suites Cypress Creek located in Fort Lauderdale FL. Find other listings like Guest Services Manager - Assistant Fom by searching Oodle for Clerical Assistant Jobs.
Guest Services Manager - Assistant Fom is a Clerical Assistant Job at Sheraton Suites Cypress Creek located in Fort Lauderdale FL. Find other listings like Guest Services Manager - Assistant Fom by searching Oodle for Clerical Assistant Jobs.