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Front Office Manager Rosemont
Location:
Rosemont, IL
Description:
Position PurposeThe Front Office Manager oversees the reception area of the hotel. They act as the"face"of the hoteland ensure visitors receive a heart warming welcome. They also coordinate all front desk activitiesincluding all guest service and reception activities, answering of in bound telephone calls,takingreservation requests, and fulfilling guest requests. You should possess a pleasant personality with adynamic professional attitude to supervise and lead the Guest Service Representatives. The idealcandidate is able to handle complaints efficiently and effectively through a strong customer serviceapproach.Essential Duties and ResponsibilitiesThe following represents a list of essential duties and responsibilities; other duties may be assigned as required.Oversee the front desk operations to ensure all arriving guests are receiving exceptional service.Work with the Revenue Manager to manage guestroom pricing and availability. Monitor alldistribution channels to ensure pricing and availability is accurate and up-to-date.Train, supervise, and support the Guest Service Representatives.Prepare work schedules for Guest Service team in accordance with staffing guides andforecasted business levels to ensure the payroll expense is controlled and in line with budgetguidelines.Monitor and order supplies as needed for the front desk and other assigned areas.Supervise the day to day operations of the Housekeeping, Maintenance, and Recreation teams.Be a present and visible manager in the lobby area readily available to assist with any customerneeds. Be present and visible during special events to assist guests.Address customer complaints and satisfy customer requests in a timely manner to deliveroutstanding customer service and drive guest satisfaction.Assist with the preparation of the Front Desk annual budgetEnsure records of office expenses and costs are updated and in-line with POR.Ensure company policies and security requirements are met.Other DutiesOpen and close the hotel as needed.Serve as the hotel's manager-on-duty when shift coincides with General Manager or AssistantGeneral Manager that are not present on the property.Perform special projects and other responsibilities as assigned.Perform other duties as requested by management.Managerial ResponsibilitiesSupervise up to twenty direct reports.Minimum Required Technical Skills and QualificationsExcellent verbal and written communication skills.Excellent interpersonal skills and possess a positive, outgoing, and naturally curious personality.Ability to work productively with other employees as part of a team.Knowledge of hotel software systems with direct experience with hotel Property ManagementSystems.Ability to focus attention to detail.Ability to be a clear thinker in pressure situations and exercise good judgement. Remain calm andcourteous in demanding and difficult customer situations.Ability to handle obstacles in a positive and professional manner and to effectively communicatethese problems, along with suggested solutions.Ability to work a flexible workweek including nights, weekends, and holidays.Education/Certifications/LicensureHigh School Diploma or GED.2+ years prior hotel front desk experience.Previous guest relations training.Experience in hospitality industry or in similar position.Language SkillsExcellent reading, writing, and oral proficiency in the English Language.Physical DemandsThe physical demands and environmental factors described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to continuously stand for extended periods of time.Use of hands, fingers, and forearms to operate computer is repetitive.Occasional sitting for completion of paperwork.Ability to push/pull cart as needed.Ability to lift or move objects up to 50 lbs.Standing and walking is continuous for 4-5 hours at a time.Standing, walking, bending, kneeling, and ascending and descending stairs are repetitivemovements.
Company:
Maverick Hotels & Restaurants And United Professional Staffing
Posted:
April 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Front Office Manager Rosemont
Front Office Manager Rosemont is a Clerical Front Office Manager Job at Maverick Hotels & Restaurants and United Professional Staffing located in Rosemont IL. Find other listings like Front Office Manager Rosemont by searching Oodle for Clerical Front Office Manager Jobs.
Front Office Manager Rosemont is a Clerical Front Office Manager Job at Maverick Hotels & Restaurants and United Professional Staffing located in Rosemont IL. Find other listings like Front Office Manager Rosemont by searching Oodle for Clerical Front Office Manager Jobs.