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Customer Service Lead Representative
Location:
Carlstadt, NJ
Description:
The Customer Service Lead Representative will take customer orders via phone, email and fax, scan/file the daily orders, and assist with daily reporting. This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Monday – Friday, 6:30a-3:30pm. Key Duties and Responsibilities: Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop. Generate return authorizations, and credit explanations at the direction of Invoice manager. Ensure all items are invoiced with proper quantities and prices to customers. Monitor customer shorts and communicate with customers. Assist in day-to-day operations of all order processing. Schedule pickup/outgoing orders and LTL’s for orders that arrive during shift. Schedule delivery appointments for orders that arrive during shift. Fill out and organize daily SQF documentation and shipping reports. Resolve issues for customer orders in a timely manner. Follow up with warehouse to make sure orders go out on time. Provide customer support via email, phone and fax when necessary. Solve and investigate customer issues. Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors. Jump in and lend a hand when the time comes for projects, assignments, or general office needs. Required Skills/Abilities: Daily communication with customers Positive and professional attitude towards customers and coworkers Able to work independently and as part of a team with little to no supervision Excellent MS Office knowledge Outstanding organizational and time management skills Familiarity with office gadgets and applications (i.e. Calendars and copy machines) Excellent verbal and written communication skills Discretion and confidentiality Powered by JazzHR
Company:
Wonder Meats
Posted:
April 15 on The Resumator
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More About this Listing: Customer Service Lead Representative
Customer Service Lead Representative is a Customer Service Customer Service Representative Job at Wonder Meats located in Carlstadt NJ. Find other listings like Customer Service Lead Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Lead Representative is a Customer Service Customer Service Representative Job at Wonder Meats located in Carlstadt NJ. Find other listings like Customer Service Lead Representative by searching Oodle for Customer Service Customer Service Representative Jobs.