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Help Desk Technician
Location:
Providence, RI
Description:
Salary : $44,309.00 - $48,292.00 Annually Location : Providence, RI Job Type: NA Job Number: 15871 Department: SECRETARY OF STATE Division: Administration Opening Date: 04/11/2024 Closing Date: Continuous Pay Grade: 08614A Classification: Unclassified Scheduled Work Days; Hours of Work: Monday - Friday; 8:30 a.m. - 4:30 p.m. Work Week: Non-Standard Bargaining Union: Non-Union (99) Class Definition POSITION SUMMARY: The Help Desk Technician plays a crucial role in providing technical assistance and support to users across various departments at multiple locations. The primary responsibility will be to troubleshoot and resolve IT-related issues, ranging from software problems to hardware malfunctions. This is a position in a dynamic work environment. Illustrative Examples of Work Performed SUMMARY: The Help Desk Technician performs various duties including, but not limited to: Provide prompt and courteous technical support to users; Assist users with troubleshooting software applications, operating systems, and hardware devices, including desktops, laptops, phones, and peripherals; Manage hardware, software, and user access lifecycle including inventorying, deploying, retiring, on and off-board; Manage the Service Desk (including documenting user inquiries and resolutions accurately into the system); Assist in providing support for solutions through external vendors of various platforms such as phones, email, file storage, productivity applications; Assist in maintaining and updating technical documentation and knowledgebase articles; Participate in the process of maintaining the Department's Cyber Security Incident Response Plan and procedures; and Perform other duties as required. Required Qualifications for Appointment EDUCATION AND EXPERIENCE Continued education in IT or related certifications preferred. Must have a high aptitude for learning while taking direction. Ability to travel between locations. Prior exposure to IT support and collaboration is recommended. Supplemental Information KNOWLEDGE, SKILLS & ABILITIES Strong oral and written communication. Strong problem-solving and troubleshooting skills. Customer service oriented. Motivated self-starter. 1 year of experience preferred. Microsoft Windows operating system deployment, troubleshooting, and patching. Basic understanding of network connectivity and protocols. Able to work through difficult problems in stressful situations. Ability to work independently as well as part of a team. Ability to lift and move equipment up to 50 pounds. Familiarity with Office 365, AWS, and other cloud environments a plus. For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.
Company:
State Of Rhode Island
Posted:
April 15 on TopUSAJobs
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More About this Listing: Help Desk Technician
Help Desk Technician is a Customer Service Help Desk Technician Job at State of Rhode Island located in Providence RI. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Help Desk Technician is a Customer Service Help Desk Technician Job at State of Rhode Island located in Providence RI. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.